Hi, thank you for your response.
I have tried to fix this issue by opening tickets and chatting with the operators, and they are never any help. The way the site is set up means you are directed in a closed loop that takes you nowhere when dealing with an issue like this. None of the categories are a good fit, and it seems to be totally impossible to just send a detailed email to customer service and receive personalized help. I am close to just giving up on ever playing this again (one of my all time favorite games).
Additionally, I have another problem which possibly could be assisted by the forums. Not sure whether or not it needs its own thread or not, but the game just won't launch, at all. I never had issues with this game until they killed origin and made it into this EA launcher thing. Very frustrating and upsetting.
Oh how I miss physical copies of things. You used to be able to pay for something and then actually own it. All I have to show for my purchase here is a broken desktop icon that does nothing.
Can you possibly direct me to a way I can perform some kind of diagnostic check on my game or my client? I could probably figure it out myself if I could just get some kind of error log or something.
Thanks in advance!
- Nest
Hello again, I just attempted to launch the game again, and I got a message saying:
"The application was unable to start correctly (0xc000007b)
Click OK to close the application."
This at least feels like a step in the right direction because now I have an error code. It didn't even mention that stupid 'xbox account' thing from the other day.
Can you possibly advise?
Thank you
- Nest
