Forum Discussion

Seasoned Newcomer

6 months ago

hellp:(

hello, i can't get the extension here, anyone know s how to do? i restarted the pc, unlinnck,linked again,uninstall the xbox app, ea pp, and still the same.

EA Staff (Retired)

6 months ago

Hello robertjofcrb21, let's try some things to make this work!

First thing would be checking if your EA Account and Xbox Accounts are correctly linked.

Then I would completely reset the Xbox App:
Right click on the Windows Logo -> Installed Apps -> Search for Xbox -> Click on the 3 dots -> Advanced Options -> Terminate and then Reset.

Before launching the Xbox App again, I would also suggest uninstalling and reinstalling the EA app.

When logging in to the EA app, also try using the Xbox Login rather than your EA account to make sure everything is linked correctly!
Now start the process again and see if it works.

Keep us updated and let us know if the issue is resolved!