How to Fix EA app Error Code EC:10001

Same here 😡😡

No worries kendramjf​, 

We can focus on the mobile data method first! It sounds like you've successfully connected to mobile data, but to be sure, here are the general steps to try:  

1. Turn on hotspot in your phone settings 
2. On your device, navigate to your network/Wi-Fi settings and connect to your mobile hotspot
3. Launch the EA App and log in with your EA account credentials as prompted. 
   - If you aren't prompted, you may already be logged in. Please check whether your username or avatar is in the top-right corner to confirm. 
4. Launch the game you want to play

Let us know if that worked or not, along with any errors you've encountered. Thanks! 

One user said they used another vpn and again not being computer savvy, I don't know how to do that. 

Okay I tried using my mobile device, but I clearly don't know what I am doing because I paired my laptop and mobile phone but did not see anywhere to log on to the EA app.

Hey kendramjf​, 

Sorry to hear that EA App hasn't been launching properly. 

EC:10001 is typically attributed to a routing issue between your home network and EA's servers. Because the error is ISP-related, clearing the cache or repairing the app itself won't help. A temporary workaround is to sign in using mobile data or another network to sign in. Let us know if you've already tried that, or if you haven't and doing so worked.

To avoid running into this issue long-term, you'll want to contact your ISP and report that certain services aren't correctly authenticated from your public IP. Thanks! 

Okay I cleared my cache on the EA app like I always do and tried to play the sims 4, it said pathway does not exist. So I uninstalled and reinstalled the EA app pushed repair, which told me to restart my computer, so I did that. Tried to log into the EA app to play and it said EC:10001

Ready to play the sims 4 I cleared my cache on the EA app and it would not load, I restarted the app signed in and it said pathway does not exist. So I uninstalled the EA app and and tried to repair the app, restarted my computer as it suggested and not when I sign in I get an error code.....EC:10001

Hey folks,

Thanks for the detailed reports and for sharing what’s worked so far.

Based on what we’re seeing, this isn’t an EA app bug or an account issue. The error EC:10001 looks to be triggered by the local internet connection itself, specifically by how your ISP’s public IP is routed or identified when connecting to our services.

That’s why:

• Logging in over mobile data or a different network works
• The issue comes back when switching to the same Ethernet/Wi-Fi connection
• Reinstalling the EA app or clearing the cache doesn’t change anything

In these cases, the EA app is reachable, but the connection from that specific ISP/IP can’t complete the login handshake. This is outside the app’s control.

What you can do

• Use a different connection (mobile hotspot or alternate network) to log in
• If the issue persists on your main connection, contact your ISP and report that certain services fail to authenticate correctly from your public IP
• As a temporary workaround, changing networks to complete the login is expected to work

To be clear:

• Your account is fine
• Nothing you purchased, added to cart, or received by email caused this
• This is not related to a recent EA app update

We’ll keep monitoring reports, but at this point, it looks like the issue is tied to local network conditions rather than the EA app itself.

It works with mobile data, but when you switch back to ethernet it doesn't work anymore!

brother i have the same Issue