I have been missing the file sine my EA app last updated, I have reinstalled and uninstalled EA about eight or nine times now trying to get it to work. I have ARM64, X64 and X86, I have even replaced these files a few times too. Is there something I'm missing that could fix it, I've even done the repair button and restarted my computer when the pop up comes up saying I already have it installed I don't know how to fix it. any help will be incredibly useful.

Hey @corpsey_lovely Apologies for the delay, have you tested a new user or admin account to see if you can install and launch the EA app? If so we may want to uninstall it from your account using something like Revo uninstaller and verifying all files have been deleted, then restarting your device and trying to install once more to see if the issue persists.

HI @corpsey_lovely To check what is the full error message you get? Also, can we try the following steps? Check for other applications that may be limiting EA App or Game performance Close other running applications on your device Run the System File Checker tool then Check for Windows and GPU updates Restart your device in Clean Boot mode, then just try running the client and game

Has there been any answer to this problem yet? I've been trying for a week to get my launcher back but nothing suggested here so far has worked. I'm at a loss rn

@EA_Illium I did just attempt those and they didn't help. The full error message I get is "Windows cannot find 'C:\Program Files\Electronic Arts\EA Desktop\EADesktop\EALauncher.exe'. Make sure you typed the the name correctly, and then try again." Every time i look for it only the old version comes up which is classed as a word document. the launcher is the only file that I'm missing since the update.

Hi @corpsey_lovely Would it be possible to get a DxDiag file?

I'm missing the EA laucher.exe file

33 Replies

EA_Illium
EA Staff (Retired)
2 years ago
HI @corpsey_lovely

To check what is the full error message you get?

Also, can we try the following steps?

Check for other applications that may be limiting EA App or Game performance

Close other running applications on your device

Run the System File Checker tool then Check for Windows and GPU updates

Restart your device in Clean Boot mode, then just try running the client and game
corpsey_lovely
New Traveler
2 years ago
@EA_Illium I did just attempt those and they didn't help. The full error message I get is "Windows cannot find 'C:\Program Files\Electronic Arts\EA Desktop\EADesktop\EALauncher.exe'. Make sure you typed the the name correctly, and then try again." Every time i look for it only the old version comes up which is classed as a word document. the launcher is the only file that I'm missing since the update.
EA_Illium
EA Staff (Retired)
2 years ago
Hi @corpsey_lovely

Would it be possible to get a DxDiag file?
corpsey_lovely
New Traveler
2 years ago
@EA_Illium this is the DxDiag file attached.
DxDiag.txt77 KB
EA_Illium
EA Staff (Retired)
2 years ago
Hi @corpsey_lovely

Have you tried to Repair or Install the VC++ files for your game (Guide here)?
corpsey_lovely
New Traveler
2 years ago
It was one of the first things I tried. I deleted and reinstalled the VC++ files a few times as well since then. Everytime I deleted the entire thing and reinstall it just tells me that windows can't find the EALauncher.exe File so I'm not sure what to do with it anymore.
EA_Illium
EA Staff (Retired)
2 years ago
Hey @corpsey_lovely

Apologies for the delay, have you tested a new user or admin account to see if you can install and launch the EA app?

If so we may want to uninstall it from your account using something like Revo uninstaller and verifying all files have been deleted, then restarting your device and trying to install once more to see if the issue persists.
corpsey_lovely
New Traveler
2 years ago
I finally managed to get a second admin account on it and it is still coming up as having been installed and then missing the launcher file.
IshanSS2023
2 years ago
i am having the same issue when i try to launch it did you fid a solution
olgailona
2 years ago
yea i have the same problem too and i get the same message. uninstalling does not help and even the revo uninstaller says that it can't find the file. idk what to doooo