Hi everyone, This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/February 2024 (or before). If you are experiencing this issue, please ensure the following: Verify that you are logging into the EA app with the correct EA account - the one that contains your games. After manually checking some of your reports (which we don't typically do via forums), we've noticed several instances of players reporting this problem with empty EA accounts. As such, please respond to this thread using your primary EA account (the one you believe your games are registered to). Check your Order History - Try to locate your games, if purchased through our EA.com website or the EA app (formerly Origin), on your Order History page (access it here). If you sign into your EA account on the Order History page, apply filters for All Status and All Timeframes, and still see nothing, you may be using the incorrect EA account. Do or did you have EA Play? - If you had EA Play and claimed games that are now missing or returning a "You don't have access" error, ensure that your EA Play subscription is active. Note that this error can also occur in the EA app if you are attempting to launch an EA game via Steam or Epic while logged into the EA app with the incorrect account (one not linked to your Steam or Epic persona). If you've checked all of the above and still can't see your EA games in the EA app, consider performing an EA app Recovery (clear cache) to see if that resolves the issue. If the problem persists, please reply to this thread with the following information: Your EA ID/Username, The names of the missing games (please just name a handful), The date when this issue first started, Your current EA app version (find out here), Your EA app Error Reporter ID (provide it in this thread). Thank you for your cooperation.

This thread is being locked until the temporary EA app outage has been resolved. To make a report about the EA app outage, please go to this thread. Thank you.

Your EA ID/Username: PatSupremeThe names of the missing games (please just name a handful): BulletstormThe date when this issue first started: November 2023Your current EA app version (find out here): can't copy the long number from inside EA APP. I will not waste my time trying to write that awfull long number down... It's the latest version! Your EA app Error Reporter ID (provide it in this thread): c98eab32-6c77-4529-9866-7cd7876f4a58I have been writing with EA Support by email for over a month now. All I get is copy-paste * answers, for exampale that Bulletstorm is a "sunset" game is no updates will be available for the game or bugs will not be fixed... but I am NOT asking for that, I know the game is pretty old, I am just asking to be able to play my purchased game again. Everyhting was working fine on Origin and now I see a lot of users have similar problems with EA APP and missing content / games.EA need to fix this ASAP or refund us on all the missing content! This is handeled so bad...

Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? Sims 4What expansions, game packs, and stuff packs do you have installed? Sims 4 Base game Get to work I did have - Discover university - Island Living - Eco lifestyle - Jungle Adventure - Get famous -cats and dogs - get to work Steps: How can we find the bug ourselves? Games missing in libraryWhat happens when the bug occurs? Game packs not presenting in library - all games missing.What do you expect to see? My games back in my library that I've paid for Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? Sims 4What expansions, game packs, and stuff packs do you have installed? Sims 4 Base game Get to work I did have - Discover university - Island Living - Eco lifestyle - Jungle Adventure - Get famous -cats and dogs - get to work Steps: How can we find the bug ourselves? Games missing in libraryWhat happens when the bug occurs? Game packs not presenting in library - all games missing.What do you expect to see? My games back in my library that I've paid for Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure Missing content after combining accounts.All game packs and expansions were bought in origin - I have these receipts.I was informed that if I combined accounts with my new ea account I would not loose any content however my game library was then empty. I have followed all steps on troubleshooting and as advised by the live chats I sent emails to open case. Its safe to say I have received terrible customer service in that I have been given numerous answers as to why the packs/games are missing and yet the issue is still not resolved. I have now been advised to come to report a bug to see if this issue is resolved. If it is not I will be suspending my account as I can not afford to re-purchase all my games. Reciepts attached and transaction/order codes belowOrder number: 1003693972876Order date: 6.10.19sims 3 starter pack Sims 3 Sims 4 bonus content Sims 3 design and high tech stuffSims 3 late night expansion Order number: 1003831172876Order date: 6.4.2020Sims 4 Jungle Adventure Order number: 1003874772876Order date: 25.4.2020sims 4 get famous Order number: 1003828972876Order date: 05.4.2020 some 4 island living Order number: 1003843372876Order date: 11.4.2020sims 4 cats and dogs Order number: 1004014972876Order date: 05.8.2020sims 4 eco lifestyle Order number: 1003832172876sims 4 discover university Order number: 1003844372876Sims 4 get to work

Your EA ID/Username: TheTonninaThe names of the missing games (please just name a handful): The Sims 3 base gameThe date when this issue first started: Noticed it today 02/02/2024Your current EA app version (find out here): 13.116.0.5629 (78907-2840276cb3)Your EA app Error Reporter ID (provide it in this thread): f56012bf-2de9-48cc-ba0a-101a92d4a44fI owned the sims 3 base game and a bunch of expansion and stuff packs way back in the late 2000s. I had physical copies that I've since gotten rid of because they were always on my Origins and I moved 3 times...

My copy of battlefield 1942 isnt showing up on the new EA app. How do I get it to show back up?

EA_Leeuw

Community Manager

2 years ago

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

Hi everyone,

This thread has been created to gather data from players who report the absence of previously owned or recently bought Games/DLCs in their EA app Library starting from January/February 2024 (or before).

If you are experiencing this issue, please ensure the following:

Verify that you are logging into the EA app with the correct EA account - the one that contains your games. After manually checking some of your reports (which we don't typically do via forums), we've noticed several instances of players reporting this problem with empty EA accounts. As such, please respond to this thread using your primary EA account (the one you believe your games are registered to).
Check your Order History - Try to locate your games, if purchased through our EA.com website or the EA app (formerly Origin), on your Order History page (access it here). If you sign into your EA account on the Order History page, apply filters for All Status and All Timeframes, and still see nothing, you may be using the incorrect EA account.
Do or did you have EA Play? - If you had EA Play and claimed games that are now missing or returning a "You don't have access" error, ensure that your EA Play subscription is active. Note that this error can also occur in the EA app if you are attempting to launch an EA game via Steam or Epic while logged into the EA app with the incorrect account (one not linked to your Steam or Epic persona).

If you've checked all of the above and still can't see your EA games in the EA app, consider performing an EA app Recovery (clear cache) to see if that resolves the issue.

If the problem persists, please reply to this thread with the following information:

Your EA ID/Username,
The names of the missing games (please just name a handful),
The date when this issue first started,
Your current EA app version (find out here),
Your EA app Error Reporter ID (provide it in this thread).

Thank you for your cooperation.

bug

mac

250 Replies

okthenletsdothi
3 months ago
I've found evidence that I own(ed) the pack! I'm attaching the photo here, but It's from a save file from my sims in bloom challenge (again, base game version) my sim is supposed to take a bunch of pictures, so its been saved in my files of the game! found it while I was snooping for any evidence of the pack file. There is a pong table in the background of the photo, which comes with the discover university pack. If this isn't enough evidence then I get it because its not a lot, but it proves that I could have had it. I'm so excited you will not believe! I have a couple photos from the world, but they were too big to attach and I'm not sure you can tell their from the worlds.
IamLatos
Newcomer
3 months ago
Your EA ID/Username: IamLatos

The names of the missing games (please just name a handful): Dead Space 3, Need for Speed: The Run, Crysis 3

The date when this issue first started, 12/12/24

Your current EA app version , 13.363.0..5876

Your EA Reporter ID(provide it in this thread). Unknown (nothing happens when I open it)

I am wondering if this is happening because I had a merged account. Many years ago when it was still Origin I had created two accounts and they had merged them?
FARTnRUN
Rising Novice
3 months ago
Your EA ID/Username,
FARTnRUN

The names of the missing games (please just name a handful),
Battlefield 4
Battlefield1
Battlefield 2042
Apex

The date when this issue first started,
November 2024

Your current EA app version,
13.361.0.5874 (91631-533da2d216)

Your EA app Error Reporter ID
no error, Just not showing up in my library to download. I have purchase confirmation and everything but in the shop it says not available for purchase available to purchase. I have already cleared cache and all possible stems. please help, it might be somethign with my region (Kosovo) thats what live vchat person said to me

Here are all my games and all the infos from order history:

Here are my missing games and DLC:

-15/03/2023 Battlefield 2042 Order# 1004344119825 - 17.99€

-19/06/2018 Battlefield 1 Revolution Order# 1002989119825 - 14.99€

-22/08/2016 Battlefield 4 Order# 100197829825 - 4.99€
Battlefield 4 DLC:
16/09/2016 Battlefield 4 Final Stand Order# 1002174019825 0.00€
16/09/2016 Battlefield 4 China Rising Order# 1002174819825 0.00€
16/09/2024 Battlefield 4 Naval Strike Order# 1002175619825 0.00€
16/09/2016 Battlefield 4 Dragon's Teeth Order# 1002176419825 0.00€
16/09/2016 Battlefield 4 Second Assault Order# 1002177219825 0.00€
16/09/2016 Battlefield 4 Community Operations Order# 1002178019825 0.00€
16/09/2016 Battlefield 4 Night Operations Order# 1002178619825 0.00€
07/01/2017 Battlefield 4 Legacy Operations Order# 1002342819825 0.00€
11/01/2027 Battlefield 4 Night Operations Order# 100235149825

08/02/2019 Apex Legends Order# 1003217119825 0.00€
24/05/2019 The Sims 4 Order# 1002814019825 0.00€
09/05/2018 Peggle Order# 1002954319825 0.00€
14/02/2018 Dead Space Order# 1002856119825 0.00€
15/11/2017 Plants vs. Zombies Game of the Year Edition Order# 1002741119825 0.00€
05/09/2017 SteamWorld Dig Order# 1002671319825 0.00€
29/08/2017 Medal of Honor Pacific Assault Order# 1002546419825 0.00€
07/01/2017 Syberia II Order# 1002447219825 0.00€
06/01/2017 Mass Effect 2 Order# 1002338619825 0.00€
xuzhunzhi
3 months ago
ID xuzhunzhi
game that do not show up RA3 uprising
日期 2024 nia12 21
13.363.3.5877
df116e90-8c85-478a-9765-2caa1b3f891b
nuke7official
2 months ago
Your EA ID/Username: nuke7official
The names of the missing games (please just name a handful): Multiplayer DLCs of Mass Effect 3
The date when this issue first started: 2025.01.01
Your current EA app version (find out here): 13.363.3.5877 (91871-99996eb8c0)
Your EA app Error Reporter ID (provide it in this thread): e68418da-d14f-402e-a67a-31a2ed06fc7d
Pillowtalk772
2 months ago
Your EA ID/Username: Pillowtalk772

The names of the missing games (please just name a handful): Simcity 2013

The date when this issue first started: 12/01/2025 (First time I've logged into EA games app since it changed from Origin)

Your current EA app version (find out here): 13.370.0.5883 (91987-075751035e)

Your EA app Error Reporter ID (provide it in this thread): b06e8b79-a797-4e88-b9d2-c90de101253f
dwsswd
2 months ago
Hello.
dwsswd

Dead Space 2,

First discovered in January, 2025,

13.377.0.5890

0c5d6006-21a6-495c-b67a-4914384f4087
UnlawfulAjay
Newcomer
26 days ago
* Your EA ID/Username : UnlawfulAjay
* The names of the missing games (please just name a handful): SimCity: Cities of Tomorrow
* The date when this issue first started: November 7, 2022 (or even earlier, ever since transferring to the EA APP)
* Your current EA app version: 13.387.0.5900 (92583-7b105ac3a3) 
* Your EA app Error Reporter ID (provide it in this thread): 732912d0-d98a-40d7-b745-760489cc9015

The support told me to contact the forums, so it's my last hope :(
Nurist
Newcomer
25 days ago
Your EA ID/Username: Nurist
he names of the missing games (please just name a handful): Mass effect 3
The date when this issue first started: Noticed it today 01/02/2025
Your current EA app version (find out here):13.387.0.5900 (92583-7b105ac3a3)
Your EA app Error Reporter ID (provide it in this thread): 1d01b7a2-6d47-491e-8caf-21e5247d35d6
LawyerSaul
Newcomer
2 days ago
İd : LawyerSaul
Theme hospital Sim City 2000 Special Edition Need for Speed: Hot Pursuit Need for Speed: Hot Pursuit Remastered Nox Peggle
Plants vs. Zombies Game of the Year Edition Populous syndicate (have proof of purchase on my ea history) and many more.
As I remember issue started right you guys changed origin to eaplay

Forum Discussion

[INVESTIGATION] Missing Games/DLCs in EA app Library (Feb. 2024) - Non-Temporary

250 Replies

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