Forum Discussion

Kazlue24's avatar
Kazlue24
Seasoned Novice
3 months ago
Solved

Long Standing issue, 'EA app Crashed Unexpectedly'

As stated in the title, this has been an issue for me for the last two months. Upon investigating, it has been an issue for some FAR longer than even that.  There have been many 'solutions' advised....
accessibility
crashing
ea app functionality
pc
  • Kazlue24's avatar
    Kazlue24
    6 days ago

    Now I'm holding out hope that I'm not speaking too soon. But after another search and try, I think I've found a solution. Hopefully. 

    EA App won't launch at all. | EA Forums - 12114847

    Ojiken15 mentioned this, and even though I'd tried other updates and driver searches, this seemed to have a magic touch for me after coming up with some needed updates. Annoying others didn't work but regardless, yay.

    Recommend to create a restore point just in case, as is usually the way, but fingers crossed. 

DarkBanishing's avatar
DarkBanishing
Hero+
3 months ago

Hello there Kazlue24 

Sorry to hear that the EA app isn't working properly for you. 
I'm looking at some stuff you already tried so I'm going to ask a couple questions:

  1. Have you already made a crash dump and shared it with an EA game adviser?
    https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/
  2. Have you tried out running the EA app in safe boot mode?
    https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f
Kazlue24's avatar
Kazlue24
Seasoned Novice
3 months ago

Hi DarkBanishing , 

The App crashes even when using the error report .exe, so that doesn't work. And regarding the safe boot, the background services don't load in safe mode. I have also tried the clean boot option as well, shutting the background processes with no success either. 

If that isn't what you mean I apologise for the misunderstanding. 

I've tried a lot of different paths in hope of a solution. 

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