The new EA app does not work and made my games unusable!1st thing I noticed when I was forced to download the new EA app in order to play:1. Current game files are no longer playable.2. You have NO CHOICE but to start a fresh game file.2nd thing I learned:3. MOST of my PAID FOR content is gone. Expansion packs, add-ons etc. The new EA app says I don't own them. WTF. We are talking a LOT of content bought over the years. A lot of $$$ for us non-rich people with bills and cost of living to pay for and families to support.4. Attempt to reinstall fails, saying the game that was UP TO DATE THAT MORNING (yesterday) needs to be updated. WTF.5. There is NO UPDATE BUTTON, but only a "Repair", which did not repair anything.I uninstalled the broken new EA app and reinstalled Origin (still had it in my downloads folder). Did NOT allow updates. I almost thought that would work, but the game launcher kept crashing. Then without allowing updates, it still updated to force the install of the new broken EA app.NO ONE IN MY HOUSE WILL BE SPENDING MONEY ON EA PRODUCTS UNTIL THIS IS FIXED. Seriously, why buy something you can't use because it's broken?Clearly the app was not only released before it was properly tested and working, but forced on users without any alternative options. This was avoidable.

Dear @EAI would'nt have any problem with a new client software. But the minimum requierement should be, that the new software works as "good" as the old one, BEFORE you switch off the old one!As a matter of fact, Origin was turned off before the new EA App actually and in its entirety worked.It seems that you are doing it with the EA App the same way now as you are doing it with your games: Bringing them to the market no matter if they are finalized or not.Best current example: UNBOUND which I luckily refunded just in time.Maybe your are pushed by your equity holders to do so, but this won't work long-lasting since even very patient customers will say at a point: Enough is enough!Regarding the EA App: With Origin I could play until Thursday "Hot Pursuit 2010". I have to play the old / original version since you never patched the remastered (2020) to make it playable again with a wheel - but this is another story.Even if it's not my duty, I've checked the whole forum for any solution but nothing works.The error: "Double-check your connection, or try again later." stays. No matter what I try.Funny: The "Remastered" Version (which I could not play with wheel) starts without any problems... So it could NOT be a connection problem.On the whole: I can't play anything currently and honestly I'm to lazy to test all my other games, since I'm not your guinea pig!My (last) proposal: Bring Origin back without forcing to the EA App until the EA App actually works as it should. This should be the least thing that you owe your customers*.*For your equity holders: Customers are that stupid folks like me, who pay for the games. Just a reminder.

My Dead Space is unplayable now that I have the EA app. I was fine on Origin app. I am gaming on Linux. Everything worked fine until forced EA app update. Now my game freezes every few seconds. I will purchase Steam only games if I need EA app to play I will get a refund and won't purchase anymore.

Crazy asks for Origin to return... why? What does it do that benefits the player? It seem to me that playing in a browser, or an overlay serves no purpose and simply uses resources.What was wrong with - Icon - double click - logon - play ...? Simple! And no EA scalping the hard drive...

@EA_Cade My reply from yesterday vanished.Yesterday when I tested it, a lot of missing content was back in the Sims 3 launcher. Today all of that content (mostly purchased via CD or store.thesims3.com is missing from the launcher again and the existing Riverview game files un openable again - Riverview is one of the missing towns. All extra purchased installed towns are not showing in the launcher again.

I have to agree, it makes starting the game virtually impossible. I play single player but I cannot figure out how the new app allows this. Trying to start a game the app tells to either 'make sure my game is installed properly ',or, the 'game is already playing, please stop it before starting mew game'.EA are not known for their sense of altruism or for the strength of support so I have to wonder why the new app and who sees any advantage - it's certainly not the players!'As a bonus, *EA App* users will no longer be automatically signed out when launching from Battlelog'... Why must we be stay logged on using up resources and;Why is the app mandatory? parts are still running after closing the game, why? what information is it gathering in the background? Is this some sort of spyware?It costs time and money to develop an app, EA 'aint doing it for free or 'cos they love us!!!

New EA App made my games unplayable and says I don't own content I bought.

17 Replies

EA_Cade
Community Manager
3 years ago
Hey there,

Very sorry to hear this, could you provide any specific examples of content that is missing in the Origin client vs the EA app? Is any content showing in the EA app but not in-game or vice versa?

Also, an error report would also be beneficial to us if you could post the Report ID as well.

Thanks!
crazyDJSIRm
3 years ago
Dear @EA
I would'nt have any problem with a new client software. But the minimum requierement should be, that the new software works as "good" as the old one, BEFORE you switch off the old one!
As a matter of fact, Origin was turned off before the new EA App actually and in its entirety worked.
It seems that you are doing it with the EA App the same way now as you are doing it with your games: Bringing them to the market no matter if they are finalized or not.
Best current example: UNBOUND which I luckily refunded just in time.
Maybe your are pushed by your equity holders to do so, but this won't work long-lasting since even very patient customers will say at a point: Enough is enough!
Regarding the EA App: With Origin I could play until Thursday "Hot Pursuit 2010". I have to play the old / original version since you never patched the remastered (2020) to make it playable again with a wheel - but this is another story.
Even if it's not my duty, I've checked the whole forum for any solution but nothing works.
The error: "Double-check your connection, or try again later." stays. No matter what I try.
Funny: The "Remastered" Version (which I could not play with wheel) starts without any problems... So it could NOT be a connection problem.
On the whole: I can't play anything currently and honestly I'm to lazy to test all my other games, since I'm not your guinea pig!
My (last) proposal: Bring Origin back without forcing to the EA App until the EA App actually works as it should. This should be the least thing that you owe your customers*.
*For your equity holders: Customers are that stupid folks like me, who pay for the games. Just a reminder.
lgaudet
3 years ago
@EA_Cade My reply from yesterday vanished.
Yesterday when I tested it, a lot of missing content was back in the Sims 3 launcher. Today all of that content (mostly purchased via CD or store.thesims3.com is missing from the launcher again and the existing Riverview game files un openable again - Riverview is one of the missing towns. All extra purchased installed towns are not showing in the launcher again.
brewmeisterman1
3 years ago
I have to agree, it makes starting the game virtually impossible. I play single player but I cannot figure out how the new app allows this. Trying to start a game the app tells to either 'make sure my game is installed properly ',or, the 'game is already playing, please stop it before starting mew game'.
EA are not known for their sense of altruism or for the strength of support so I have to wonder why the new app and who sees any advantage - it's certainly not the players!
'As a bonus, *EA App* users will no longer be automatically signed out when launching from Battlelog'... Why must we be stay logged on using up resources and;
Why is the app mandatory? parts are still running after closing the game, why? what information is it gathering in the background? Is this some sort of spyware?
It costs time and money to develop an app, EA 'aint doing it for free or 'cos they love us!!!
brewmeisterman1
3 years ago
@EA_Cade NON of my BF4 add ons show up!.....
goldenoptic1
3 years ago
My Dead Space is unplayable now that I have the EA app. I was fine on Origin app. I am gaming on Linux. Everything worked fine until forced EA app update. Now my game freezes every few seconds. I will purchase Steam only games if I need EA app to play I will get a refund and won't purchase anymore.
brewmeisterman1
3 years ago
Crazy asks for Origin to return... why? What does it do that benefits the player? It seem to me that playing in a browser, or an overlay serves no purpose and simply uses resources.
What was wrong with - Icon - double click - logon - play ...? Simple! And no EA scalping the hard drive...
UnlikePumPumpKi
3 years ago
Well on the same topic how I was forced to download EA app when Origins worked just fine your EA app says I own the game and add on that I bought a long time a ago says I own them when I look at my library but when I try to join the game its says i cant paly because I don't own the game so if you can i would apricate if you could fix whatever is happening with my account.
brewmeisterman1
3 years ago
@UnlikePumPumpKin
Thinking about it, you open a browser, to go on to Stream, which sends you to the EA app...
Running three overlays before you even get to play, is that right, or am I missing something?
drone1066
3 years ago
@lgaudet EA probably worried about losing the crown of :worst gaing company ever" to Ubi again and had to invent something worse than Ubi's launcher to keep pace. Threse companies are all scum. Non-gamers run them and they don't care about jack except quarterly profits. That's it. End capitalism before it ends us.