[NEW Oct. 2024] - EA app and Error Code EC:204
- RESOLVED - Post Marked as Solution for Visibility
Hey everyone,
Thanks for bringing up the issue with the EA app and Error Code EC:204 when going offline or trying to launch games with offline support like The Sims 4.
I can confirm that the EA app team released a new version (13.310.1.5818) last night, which includes a fix for this issue. The update should resolve the EC:204 error when going offline or launching offline-compatible games like The Sims 4. You should no longer encounter this problem.
The EA app should update automatically to this version. However, on Windows, you can manually check for updates by following the steps here. Unfortunately, this isn’t possible on macOS at the moment, but the update should install automatically the next time you open the client after last night’s fix went live.
If you’re still seeing the EC:204 error, click on the SpoilerSpoilerIf you’re still seeing this error, please check which version of the client you're running by following the steps here, make sure it's updated, clear the app's cache, and if the issue persists, provide the following details:
- When was the last time you successfully connected to the EA app with an internet connection? (Please provide a date in the format like Oct. 8, 2024, or Sept. 21, 2024.)
- Which game(s) are you trying to launch?
- Are you playing on PC or Mac?
- What is your currently installed version of the EA app?
- What version of Windows or macOS are you using?
- Please generate and share your EA app Error Reporter ID, and include it in your (new) post on this thread.
- When does this error occur? Is it when you manually set the EA app to offline mode and then try to launch an offline-play-supported game? Or does it happen when your machine has already lost internet connection and you attempt to launch a game?
Thanks!
- When was the last time you successfully connected to the EA app with an internet connection? (Please provide a date in the format like Oct. 8, 2024, or Sept. 21, 2024.)
