"Please wait while we install/open the partner application" SOLUTION/FIX

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 11.05.2023Summarize your bug When attempting to launch Sims 4 through epic, it would get stuck on "Please wait while we install the partner application"How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? open the sims 4 through epicWhat happens when the bug occurs? probably the process remains stuck and that's why it doesn't actually open EA playWhat do you expect to see? the EA play linking accounts menu‌When attempting to launch Sims 4 through epic, it would get stuck on "Please wait while we install the partner application". I saw that an admin closed a thread about this without offering a solution, just saying it's "fixed".What worked for me is this:1. Go into Task Manager2. Look for "EA Background Service" and end task3. Go to epic, start the EA game you wanted and wait4. A menu from EA play will popup to ask you to link your accountsAfter linking your account the game should install/launch automatically.

szy-rocks · Answer

@EA_ShepardI've tried all of the above and nothing works. I've reinstalled these apps about 20 times an I still can't install the game at all.

Edit: I have tried installing in two separate PCs and it refuses to work. not sure what to do here..

szy-rocks · Answer

@Embiancee I've been having the same problem but with the new Jedi Survivor game. There have been threads about how to fix it but nothing works for me and I get the same result as the original poster above. since this is also an EA game I hope this is a right place to ask for help

embiancee · Answer

@szy-rocks&nbsp;&nbsp;Have you tried closing the process I mentioned in the above post? If that doesn't work, try reinstalling the EA app.You can also try launching the linking exe yourself, on the shortcut of EA --&gt; Right Click --&gt; Open file location and try to open as admin the app "Link2EA", added a screenshot of it.

ea_shepard · Answer

@szy-rocks&nbsp;If those steps do not work, can you please run through the following so we make sure everything is updated?
Nvidia

Try the&nbsp;NVIDIA PhysX Legacy System
Restart the PC.
Test.

Delete Windows Temp Files

Press the Windows key + R, go into the file explorer
Type in %temp%, and hit Enter
Delete everything it allows you to delete
Reboot the PC

EA App's Cache (Top Left Menu &gt; Help &gt; App Recovery)
Repair/Verify your game based on which client you are launching from
EA App - Repair (My Collection &gt; Tile Dots &gt; Repair)
Steam -&nbsp;Verify&nbsp;in your library
Run the&nbsp;System File Checker tool&nbsp;then Check for&nbsp;Windows&nbsp;and&nbsp;GPU&nbsp;updates&nbsp;
Uninstall VC++ from the control panel
Install/Repair&nbsp;your VC++ files for the game (Microsoft VC++&nbsp;Link)
Download and update&nbsp;DirectX

If these do not work, try the following:

Try a&nbsp;Clean Boot
Try&nbsp;Safe Mode&nbsp;with Networking
Try a new&nbsp;Windows Account

hunhurtu · Answer

@szy-rocks i have the same problem know 3 diffirent computers i tried but i cant play any of the ea games on epic games. did you find the solution ?

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"Please wait while we install/open the partner application" SOLUTION/FIX

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