Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
4 years ago

Potential Workaround - Missing Download Button

Hi everyone,  We've been investigating the reports we've seen where there is no Download button when viewing a game in your Collection.  It looks like this may be related to ad-blocking or DNS...
bug
mac
pc
Metabee_Zico's avatar
Metabee_Zico
4 years ago

This was the problem for me. I have a pi-hole and it was blocking requests to sdk.split.io and events.split.io. Adding both to the whitelist, restarted the app and download button showed right away

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

Great to hear that you found a solution for your issue and thanks for sharing it.

Darko

  • ArthurK51's avatar
    ArthurK51
    4 years ago

    I don't use a program like pi hole but I have the same problem. What can I do?

    • Beag_58's avatar
      Beag_58
      4 years ago

      My internet provider has a service called "Safe Internet". I turned off the service and closed and reopened the EA application. It worked! @ArthurK51 

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        4 years ago

        Great to hear that @Beag_58, any setting like that is best turned off if playing online.

        My router was blacklisting random sites awhile back after an update where it removed Modem mode and would not let me use my proper router. Turned out to be part of some safe online thing that my ISP were doing where it was blocking anything it felt adult and you had to call them to get it changed. All social media sites were blocked. 

        Darko

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