PS5 Online Modes Not Working After EA Password Change

Hello EA Support,

 

Yesterday I changed my EA account password. Since then, I cannot access Ultimate Team and Pro Clubs on PlayStation 5. The game shows a connection/server error message.

 

Important details:

- The same EA account works normally on the PS4 version.

- My internet connection is working fine (tested on different Wi-Fi and mobile 5G).

- I already cleared the PS5 cache and rebuilt the database.

- I restored game licenses on PS5.

- I unlinked and relinked my PlayStation Network account from my EA account.

- I logged out and started a new session on PSN.

 

It looks like the PS5 authentication token or account profile is desynchronized after the password change.

 

Please reset my PS5 authentication token and online profile (Ultimate Team and Pro Clubs) on your backend.

 

Thank you for your help.

(CM: Thread moved from PT to EN. Please post in the language of the board per rule.)