Re: EA app Fails to Remember "Keep me signed in" Option

sometimes this works sometimes it doesnt its very hit and miss

I am sorry but you should not be asking anyone to install CCleaner to run a registry clean. It is good as a cookie cleaner but has had issues with the registry clean portion (I had used it for years but between windows 10/11 it isn't really necessary imo). For the simple fact you could be causing more issues than what they already have with your Launcher and then it isn't even your problem as it wasn't your app that caused it! If you feel it is a left over registry entry you should provide a step by step process on how to remove it i.e., press Windows key + R then type "regedit" and press enter then navigate them to the remnants, while also making sure its fixed to do it itself or fix the underlying issue in a future client build. Besides that it is clearly a problem with your Launcher. Whether or not that is how it is coded or how it talks to your servers only your devs would be able to say. Personally I only just started having this happen tho looking up solutions for it it appears to have been around for a couple of years now. Yea that is going to be frustrating and discouraging for most people.

This didn't change anything

@Str8MayheM85 This is why it is optional and we don't ask players to do it. We can suggest it because it is a part of the troubleshooting process. What we cannot do is ask players to go into their registry and make changes. If they delete something that they should not have that can fall back on us. I understand why it would concern players for sure and if they chose not to, they have every right not to.

@Str8MayheM85 They are not currently looking into it no. They were at one point but an update was pushed and the issue was resolved so I am trying to open that back up.

Hey Everyone,

Thank you to all who have already filled out the info below. To those who have not, please provide all of the following info for us so that we can send it over for the team to review.

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)

For those who have filled out the above, can you please attach the EA App Error Report ID Here?

These logs are vital for the team to review in order to get a good idea of what may be causing issues like this to happen.

cool, thanks will try that. I would have expected that a company the size of EA would be able to fix a bug within a 2 year time span...you live, you learn eh?

Thank you. The repair solution actually works. I can finally stop pulling my hair out every time I have to start this useless App now. One thing though: it does reset your launch options to always load at start up. You just have to unsellect those options in the settings tab again and everything is back to normal. Least it remembers things again.

Cheers.

Once more I'm thankful my hardware is too old for Windows 11! Hope you can find a more permanent solution for that issue, or who knows maybe EA could consider fixing their App (hahaha..).

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@Manbreakfastable wrote:
@EA_Shepard

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/SOLUTION-FOR-EA-DESKTOP-LOGGING-USERS-OUT-UPON-CLOSING-THE-APP/m-p/12805620#M32707

Nobody has ever reccomended this as far as I can tell. Let me help you put out this 2+year old dumpster fire.

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I appreciate this link! I sent it over. Im glad to see that it is working for others as well. 

I check the keep me logged in box and log in, but every time I start up I am prompted for my ID and password. disabling all non-Microsoft services and reinstalling does not improve the situation.

@Manbreakfastable thanks for the solution, sadly it doesn't work for me. Still get logged out afterward.

Good afternoon everyone

I've solved the issue by deleting the content for "C:\Users\joaon\AppData\Local\Electronic Arts\" 

You can acess the Appdata by using "Winkey + R", then typing %Appdata% on the address you will go to "C:\Users\user\AppData\Roaming" in windows 11 just click on the "AppData" in the address bar and go to "local"

Hope it works for you guys too!
Cheers from Portugal!

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@SardaukarPT wrote:

Good afternoon everyone

I've solved the issue by deleting the content for "C:\Users\joaon\AppData\Local\Electronic Arts\" 

You can acess the Appdata by using "Winkey + R", then typing %Appdata% on the address you will go to "C:\Users\user\AppData\Roaming" in windows 11 just click on the "AppData" in the address bar and go to "local"

Hope it works for you guys too!
Cheers from Portugal!

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We appreciate the update on this one. If this works for others let us know!

Cheers!

SardaukarPT's workaround is what i was looking for, it worked for me too

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe The EA App occasionally logs me out even I checked keep me signing in with an error message "Due to the effects of a particularly stubborn issue, you will need to log in again. Error code: EC:10501"
When did this happen? (dd.mm.yy hh:mm) Occasionally
Summarize your bug The EA App occasionally logs me out even I checked keep me signing in with an error message "Due to the effects of a particularly stubborn issue, you will need to log in again. Error code: EC:10501"
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Launch The EA App after shutdown or restart your PC. Or hibernate/sleep your PC
What happens when the bug occurs? "Due to the effects of a particularly stubborn issue, you will need to log in again. Error code: EC:10501"
What do you expect to see? If I checked keep me signing in, This error should be fixed!

‌

Same issue as https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-keeps-logging-out-after-every-session/td-p/10225436

Please don't ask me "Have you repaired, uninstalled and reinstalled The EA app?" I tried all methods and doesn't work!

Even a different PC doesn't work!

Not only me having this issue, other users as well (usually The Sims 4 Players)

Also having this issue,   not only does it log me out daily even though I checked the box to "remember me" it still prompts me to login daily.   This has been an issue on and off for years  At what point does the devs realize this is an issue and comes up with a permanent fix for it?   There should be regression bug testing on this issue so it never goes back into a production release ever again.

SardaukarPT's solution didn't work for me. Was asked to log in the very next day (after a restart). My own experience is that a restart doesn't necessarily initiate a need to log in again, but it's certainly a requirement, and happens almost every time.

And EA, this really is extremely poor. I say that as a former programmer - there's no excuse for this still going on. I for one would like to know what you're doing to investigate and solve it, instead of vouching for these hit-or-miss 'solutions'.

I tried this, firstly I had to exit XBox Game Bar to be able to delete the files. It worked for about 4 days and again this morning is asking for my details. So no it isn't a solution.

Exactly, every time I try to play The Sims, it asks me for login information that I type in correctly because I copy everything, and then it says that the password is incorrect, and it goes in circles... First, it logs me out, then it tells me the password is wrong... I lose all my motivation for everything until I manage to log in.