I cleared my local EA Launch Helper cache and it started remembering my credentials. Might work for you.
If anyone tries this, let me know if it works for you.
Yup, that works, thanks a mill 🙂
I'm asked to sign into my EA account every single time, even though I've selected 'Keep me signed in'. Becoming a bit tedious now.
Any ideas?
Thanks in advance!
Dang it, same thing happened to me. I did try one more thing though and it has been working so far (knock on wood) and hasn't asked for my credentials for a couple days. I have the game through Steam and noticed that the desktop shortcut for the game was pointing to the executable of the game and not configured as a Steam shortcut. I deleted the shortcut and then added a desktop shortcut from Steam itself and it has been working great so far. If you have the game on Steam, try doing the same.
Edit: I also deleted the cache before doing this as well, don't know if that's important or not but worth noting.
same issue here
So the only solution to this issue is to buy games through Steam and not through EA?
It's not a smart move to fail to address this problem for such a long time.
@BabyReflexes wrote:I cleared my local EA Launch Helper cache and it started remembering my credentials. Might work for you.
- On your keyboard press the Windows + R keys at the same time.
- In the Run window that pops up, enter %localappdata% into the text box.
- Navigate to the EALaunchHelper folder and open it up.
- Delete all the folders you see, for me there was only the cache folder so I just deleted that.
If anyone tries this, let me know if it works for you.
Thank you!
This bug has been bugging me for the better part of the year. As clearing the cache has been something I didn't bother with so far, thought I might give it a go. So I closed EA app, made sure no EA-related processes are running in the tray/task manager and then followed your steps. Next time after reboot it didn't prompt me for my login.
I need some help with the EA APP, i use the xbox login path, but every time i close the app and restart my pc it logs me out again and it getting annoying, is this a bug or something ?
Community Manager
@mucalmighty wrote:
@BabyReflexes wrote:I cleared my local EA Launch Helper cache and it started remembering my credentials. Might work for you.
- On your keyboard press the Windows + R keys at the same time.
- In the Run window that pops up, enter %localappdata% into the text box.
- Navigate to the EALaunchHelper folder and open it up.
- Delete all the folders you see, for me there was only the cache folder so I just deleted that.
If anyone tries this, let me know if it works for you.
Thank you!
This bug has been bugging me for the better part of the year. As clearing the cache has been something I didn't bother with so far, thought I might give it a go. So I closed EA app, made sure no EA-related processes are running in the tray/task manager and then followed your steps. Next time after reboot it didn't prompt me for my login.
Hi, I'm relatively new to gaming. Is clearing the cache okay to do? Also, the EA app sometimes asks me for login details. Do you think carrying out this step may assist me? Thanks.
Hey BabyReflexes!
Thanks for the suggestion! I did try this several days ago but unfortunately it didn't make any difference. I checked the EALaunchHelper folder just now and whilst before it did have the cache folder (which I deleted), the folder is still empty - cache subfolder hasn't been recreated so it's not actively being written to.
Might there be another cache folder that needs zapped?
Thanks again!
still having this issue nonstop. fix EA!
@BabyReflexes wrote:I cleared my local EA Launch Helper cache and it started remembering my credentials. Might work for you.
- On your keyboard press the Windows + R keys at the same time.
- In the Run window that pops up, enter %localappdata% into the text box.
- Navigate to the EALaunchHelper folder and open it up.
- Delete all the folders you see, for me there was only the cache folder so I just deleted that.
If anyone tries this, let me know if it works for you.
This worked for me. Thank God there is some smart people out there, because EA offcial support is a bunch of liars and don't have the slightest clue about anything related with their painful crapware.
This worked for me as well.
Thanks!
This issue was fixed in version 13.58.0. No need to delete anything.
had same issue with same version 13.58.0.5571
now going to try deleting cache fix
Community Manager
@PlayerOne023 wrote:
@BabyReflexes wrote:
I cleared my local EA Launch Helper cache and it started remembering my credentials. Might work for you.
- On your keyboard press the Windows + R keys at the same time.
- In the Run window that pops up, enter %localappdata% into the text box.
- Navigate to the EALaunchHelper folder and open it up.
- Delete all the folders you see, for me there was only the cache folder so I just deleted that.
If anyone tries this, let me know if it works for you.
Hey All,
Great to hear that this has been working for you. If you still run into any issues like this after these steps let us know specifically what happens!
The more info you can provide the better!
Cheers!
Worked for me as well. Thanks!
For me it didn't work.
I cleared that folder two times.
At next windows reboot, again credentials are required.
Windows 11
Clearing cache folder did NOT work for me. Windows 10 22H2 updated as of May 15, 2024.
EA Launcher ver. 13.188.0.5701. Reinstalling launcher did NOT help either.
Every time I start the app I get either 1) login or 2) accept EULA in an endless loop no matter what I do.
For me it's exactly the same. The laucher asks me to log in or to accept EULA every single time the application is started. Version 13.202.0.5715, as others cleaning up the cache did not work.
I'm just going to remove the launcher from autostart.
I never had it Autostart. I just start it when I want to play an EA game. I'm going to try to create an "AutoHotkey" script to start 1) start the EA app, 2) look for either the login window or the EULA window and put in the appropriate keystrokes automatically and 3) close AutoHotkey (exit the script). If I get it to work I'll post it on here in the next few days. You'll just have to download "AutoHotkey v2" (make sure it's version 2). You don't have to install it; you can just download the "zip" version and have it in your system path environment variable. I use it for a lot of things and it can get VERY sophisticated and automate almost anything. Wish me luck! We know that EA wil NEVER fix this issue!!!
