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EA_Poppy's avatar
EA_Poppy
Icon for Community Manager rankCommunity Manager
2 years ago

Re: ea pc app keeps crashing

Hey @Aleckils,

Can you give a bit more information what is happening, when the app crashed? Is this as soon as you launch the game, and do you get any error messages?

Below, you can find a couple of troubleshooting steps that can help here:

17 Replies

  • Gonna try some of the options you are giving to me, the error it's basically that, I tried first to launch BF4 and it said that my PC couldnt run the game, I thought that's weird I've playing this game for over 2 month now, I tried launching the EA APP, and it just kept saying the same thing, the EA app crash tray again over and over, I just launch dota at that point

  • EA_Poppy's avatar
    EA_Poppy
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Okay, so it just happened out of nowhere, @Aleckils.

    Let us know if the issue still comes up after the troubleshooting steps above.

  • I have same Issue Iam using EA app with game passe after like 10 or 20 minute the App crache without reason I tried everything that I find to solve this but still same issue ..... Iam on win 10 , I never had that problem with origin Also I did a fresh Installation ... And  playing or not the App crach without any message or somthing just its get closed

  • Hello ea i have a problem with my app . My app is crashing out of nowhere. i play with fc 24 and when i start opening the fc 24 the ea app is randomly crash.  And no error massage  in my window.

    I know that the ae app crashes because I can see it in the task manager
  • I tried everything you guys say, I've watched endless tutorials, reset my pc and the only * game I can't play is fifa 24 cause the * app crashs, and I can't have a refund * this * 

  • I've been having an instant crash issue as well with all my games. EA games... I'm on a fresh install of Win11 as well. Everything's updated.

  • mr2lizard's avatar
    mr2lizard
    2 years ago

    Same here. Since Monday 18th  all games crashing app resetting. 

  • Ravhisattva's avatar
    Ravhisattva
    Seasoned Traveler
    2 years ago

    Hi mr2lizard,

    i am having the same issue as well, they updated the APP on Monday and now its causing it to crash when trying to connect to EA- games unplayable. Will keep you informed if i learn anything new

    things i have tried that didnt work :-

    1. clean boot

    2. reinstall app

    3 Manually updating the app

    Hope they fix it soon.

  • Ravhisattva's avatar
    Ravhisattva
    Seasoned Traveler
    2 years ago

    Hi everyone,

    this is an update as of 14:20 Central European Time.

    I launched the EA App and surprisingly, it started up! I could log in as normal and i saw all my games there.

    I tested out Battlefront 2, I played :

    1 CO-OP                            - Everything went as normal

    2, Daily Challenges            - My score got uploaded and i got the 500 credits

    3. Multiplayer Supremacy  - Everything worked as normal

    The EA App seems to be working again as it should be for me. I hope it works for everyone else as well

    A big thank you to EA Technical for responding and fixing this. Kudos.

  • Ravhisattva's avatar
    Ravhisattva
    Seasoned Traveler
    2 years ago

    UPDATE: 17:40 European Central Time

    The EA App is crashing again as before. The game is unplayable I am wondering what is going on?

    EA? Whats up? I think i spoke too soon with my thanks :/

  • xenvime's avatar
    xenvime
    2 years ago

    I have the same problem, tried everything you said but nothing work, it is not solved yet?

  • Ravhisattva's avatar
    Ravhisattva
    Seasoned Traveler
    2 years ago

    No its not fixed yet, APP still crashing....

    Try creating a new user account if you are using Windows and run the EA App from that account, see if that helps...

    Hope EA fixes the APP and we all get back to gaming ASAP!

  • I tried all the proposed solutions yet the EA just keeps on crashing on startup.  (clean boot, run as administratoer, clear cache app, change folder names of EA storage,...)

    Can't play any ea game any more. 

    Does EA refund the games you can't play anymore?

    Can't even restore origin without EA blocking the application.

  • me issues here, EA app is the worst i ever saw. Its very bad and instable

  • Problem solved. 

    After reinstalling the app i logged in using my steam account in the EA app. 

    Every other login method results in the crashing of the app.

    It works fine now...

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