Re: PC EA app - "The app crashed unexpectedly" or "Background Services Crashed"

Hello

Thank you for fixing the bug in the EA app.

The application works properly and no longer displays any errors.

Regards.

@Narayen mine still does not seem to work. Did you do anything to get it to work again?

I still get the message; app crashed unexpectedly.

Hi @Narayen,

Could you please share the version number (a screenshot of the window would be neat) of the EA app you're currently on? You can check here where you can find this.

Did you by any chance manually update the client?

Thank you, mine is now working after I updated the app. 

Hi @EA_Leeuw 

 Here's the version from my screenshot. Yes, it was updated manually.

I can confirm that manually updating the EA App to version 13.188.0.5701 (from 13.180.0.5693), it is now working for me.

I recommend that people go to the "hamburger" menu (three horizontal line) of the app, choose "Settings", to the the Application tab, and disable "Application Updates", and disable "Enable Background Services", to prevent this situation from occurring again. While you're at it, review your privacy settings as well.

In future, if you get a notice to update this App, make a system image backup (or at least a restore point) before doing the update. Then, if the update causes the App to fail, you can restore your system state and continue to have access to your games while waiting for the new version of the App to be corrected.

I just tried manually updating and it worked! 

still isn't working for me

@Narayen @EA_Leeuw 

Thank you for the below. I had to run the update manually (updated app version: 13.188.0.5701).

I can now log into the app again. Finally after 1 week. Thank you ever so much!!

how do you manually update ea app?

Hi @Awsomeninja 

I show you how to do it in the screenshots.

Or

cheers, very helpul👏👏😆

It really worked. It was fixed when I updated it manually. After 1 week, I can now play. Thanks a lot. @Narayen 

@Awsomeninja, @LovelySakuraDoll, @Narayen, @debbylosa, @710lvp2dkdom,

Additionally, you can follow the steps on how to (manually) update the EA app for Windows here. 🙂

But it's good to know that this update for the EA app seems to fix the issue for all of you! Many thanks for sharing it here!

I'll update the thread as well to let others know that there's a new version of the EA app that fixes the issue.

Thanks again!