Re: Sims 4 - Game License Invalid

Game license is invalid

When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."

I have been having this problem since the last EA App update. I can run other games with the app. I seems only The Sims 4 is affected.

I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help. Other then moving and locking of posts.

Please stop deleting my post and actually help me!!!!!

When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."

I have been having this problem since the last EA App update. I can run other games with the app. I seems only The Sims 4 is affected.

I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help.

I have been playing The Sims since The Sims 1 was released. I was even a beta tester of Sims Online. I have spent so much time and money on this game and I feel like I'm just being left out in the cold. EA just wants my money, but can't be bothered to help when they break the game.

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@Lyonene wrote:

Please stop deleting my post and actually help me!!!!!

When I try to run The Sims 4 game, I keep getting this message. "The app couldn't read the game's license file, so If the problem continues, try clearing your cache."

I have been having this problem since the last EA App update. I can run other games with the app. I seems only The Sims 4 is affected.

I have cleared the cache several times as suggested. I have uninstalled and reinstalled the EA App, as well as launching the EAUpdater.exe. I did the repair game option a couple of times. I have disabled my anti-virus and VPN. I have tried to find any solutions on the forum, but I have only seen other players posting about having the same problem, but not getting any answers or help.

I have been playing The Sims since The Sims 1 was released. I was even a beta tester of Sims Online. I have spent so much time and money on this game and I feel like I'm just being left out in the cold. EA just wants my money, but can't be bothered to help when they break the game.

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Why are my posts being moved here. My games have not been removed from the app. Can someone please help, instead of trying to bury the issue.

Hi! I have the same problem with The Sims 4. I'm using the STEAM version. The license is invalid...
I have tried many actions from the forum and I have doubts that this is a problem in my PC, most likely a problem on the part of the EA APP.

Hey, I am having the sama problem with the sims 4. I have tried clearing my cache more times then I can remember, I have unintalld and reinstalld both the game and the app but nothing is working, I just want to play the game. ☹️

I've lost out to the free daily login items event because of this. It's really disappointing that we can't get any help.

Right? and all I wanted was the mini fridge ☹️  Why did it have to be a login event, i wish it was just a normal free upate, just think how many players cant login because of graduation, work, school or family events. or like us that cant get the stupid game to work -_- 

Does anyone actually do anything on this forum. I have been dealing with this for almost a month and  I've ZERO help. Other then my posts, being either deleted or moved around. And submitting a ticket is a joke. All it did was document I had a problem. YET, they are pushing me to pre-order the next expansion pack.

It's been two weeks since my last post. And STILL no help from anyone. All EA cares about is getting our money and once they get that, they don't give a crap if you can play the game or not. This is the most USELESS company. And I will  not be supporting them any more. No more games and I will be telling everyone I know about the lack of care they have for their paying customers. Maybe if people start boycotting them and hitting them where it counts, maybe then they will take notice. But I doubt it.

Another two weeks and still no help from the most useless company/employees in the world. They want our money but they wont help when there are severe problems.

Another two weeks and still absolutely no help. Surprise Surprise.

A whole month, and STILL no help from this helpless forum and company.

@Lyonene 

Try this:

• Make sure EA app and Steam are closed.
  (Not just minimised siting in the try, completely closed!)
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Delete the "License" folder.
• Test

Thank you so much for trying to help. Unfortunately, it didn't work. I even did the app recovery to clear the cache before trying to see if it worked. I also don't play the game through steam. So I don't know if that makes a difference.

I haven't been able to play my game since May. This is getting way beyond ridiculous. In all this time only one person has tried to help me.

Now the Grim login event is happening and I will miss it. Again. I missed the last one because of this issue. I can't be the only person experiencing this. I actually paid for the sims 4 when it came out 10 yrs ago. I didn't get it for free. Not to mention all is spent buying all packs. The lack of support for paying customers is insane. But I guess since it's a small percentage of people having problems, EA just doesn't give a damn about us.

@15o900  No, I haven't.

I can imagine how annoyed you are. You mentioned you didn't link through Steam so that can be ruled out.

If you haven't done so yet, (I mentioned this in a different thread, so this is a quick summary.)

I went to my account page, via the EA app. The web page with all details I mean. Went through every section, refreshed and checked purchase history (all time), and every other section. Took around 15 mins due to 2FA for payment methods and sensitive data.

That's all I can suggest.

I would be furious too. Really hope you can get this sorted.

This is insane from EA not going to lie. All I want to do is run the game offline with mods, and yet I can't even after reinstalling the game, clearing my cache, and verifying game files through steam. I would literally be able to run the game fine if I didn't have to go through EA and instead could just run it with steam. Absolutely horrible from them. Mind you I can run the game fine online with no mods which should show that my game license if fine. However, after switching the client to offline it gives me the same error 205 that my game license has expired. The most horrible game and client experience I have ever seen. 

I understand how you feel, but that isn't going to happen. It's an EA game, not Steam. Simply you bought the game via Steam. Steam itself cannot add any extra game file fuctionality than the EA app does, as its on the EA app.

Best, to buy on the launcher that owns the game. Two launchers one game. The amount of problems  I seen this  cause by reading posts, and once myself over two years ago is a lot.

I stopped that practice, so EA games, purchased through EA app only. No extra launcher involved. Since doing that over two years ago I have had not one problem, and can easily "repair," which is the same as Steams "verify," every game.

Worth considering in future.

I'm having the same problem. I would love to know why the error code suggests relaunching the game in online mode when I'm already online. I've checked my internet connection and I restarted my modem. Maybe i'm taking the error code too literally, but this is driving me nuts. I just want to play the game I've spent so much money on. 

A lot of people have reported the same. I think you can take it literally.

If you have time search in the EA app section. EA-Illium provides answers for

loads of stuff. Good luck. Oh and EA-Barry too.

@gg1301No, I don't have any updates. I've tried everything suggested and still nothing. I'm to the point of giving up on the game and EA as a company. And will never pay or support them again. Especially if this is how they treat paying customers. I've been playing this sims since it first came out. And I'm talking about Sims 1. So I have spent have spent a lot of money supporting this game and it's just disappointing.