Re: Unable to Download EA Play Games for EA Desktop

Same problem on my two daughters computers. Bought them both 3 years of XBox Gamepass Ultimate to make use of the EA play support. Using XBox app works for Gamepass games fine.

Installed EA Desktop when prompted, made first time EA accounts. Xbox account and EA accounts linked correctly. EA Play account showing in both Apps. Try to install any games and just get 1 second of orange circle and then nothing.

Over the last 6 weeks I have spent days trying to fix this following every possible suggested fix including...

Uninstall/reinstall Xbox app several times

Uninstall/reinstall EA Desktop several times

Run EA Desktop Recovery several times

Download EA Desktop from EA site rather than through XBox app.

Sign out and back in to XBox app

Sign out and back in to EADesktop app

Delete all trace of EA desktop including in the registry and clean with CCleaner

Open EA Desktop with admin

Sign out of EA accounts on EA website

Unlink EA account and relink

Change UAC control in Windows to every level

Tried using a  VPN set to USA

Tried changing download destinination in EA Desktop settings

Tried turning off Mawarebytes to see if that helped (it didn't)

This is happening on two PC's but will try on a laptop as well.

Just to state again these are 2 separate Windows 10 PC's, both with Xbox Gamepass Ultimate accounts (working correctly), both with newly created EA accounts (never used for Origin or anything else), both showing as linked EA Play to Xbox in EA profile and Xbox App settings. Both offer the download/install button on games but pressing it gives orange circle and nothing else.

None of the 10 or so hours I have put in to applying any of these suggested fixes has helped in any way. Something on my network? Port based in the router? I'm baffled.

Hey @Dabrudders would the accounts in question be underage accounts? If so then they will be unable to access online features of EA games: https://help.ea.com/en-sg/help/account/online-access-for-child-accounts/

Child accounts

Child accounts can’t play online modes for PC or Mac. They are also unable to access the EA Desktop or Origin Store, so they can’t have EA Play memberships or use EA Gift Cards.

Darko 

@choupone 

I recommend contacting our Support team so they can take a deeper dive at your account if you feel it is account related. Our forum staff is limited on making any account changes for security reasons. I'm very sorry you're been having trouble downloading the games after trying all the steps we've been going through in this thread. Please keep us updated on the outcome when you reach Support.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

Thanks for the reply Darko. Unfortunately not. Both older teens so full accounts with no restrictions.

I haven't tried to get EA Desktop working on my account yet as I want to update my email address first and I haven't got round to contacting an Advisor yet. I will do that, link my XBox account and see if I have any joy. I will let you know. Three accounts not working in the same house would be strange, I would think.

Hey @Dabrudders for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to take a look at the accounts with you and advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat or phone adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Finally, you can choose to begin a chat or request a call back.

Darko

@EA_Blueberry 

I don't know what's wrong. You guys say I don't have EA play on my account despite everything I can see saying that I do.  

I really don't know what I can do from my end. All of the support staff won't or can't help me.

@choupone 

You may want to check with Support to verify whether you have a Child account.

I have a child account on Xbox, why can't I access EA Play on PC?

As part of the platform safety measures for PC at Electronic Arts, child accounts don’t have online access and as a result won’t have access to EA Play.

Source: https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/ea-play-with-xbox-game-pass-FAQ