I've redeemed a code for Lovestruck. The code worked and it showed the button for 'Download', but the box disappeared and nothing happened. If I open the Sims 4, it says I already own the pack, but if I go into the app, I don't know how to get it to download as it isn't in my library as something I own. I've tried clearing the cache, but nothing happens. I've tried uninstalling the app, but it tries to open it when I click to uninstall and therefore won't uninstall. I don't really know what to do. Is there anyone that can help?

@LauSpod87 having the same problem except mine isn't even showing as 'owned'. Tried redeeming the code again but its obviously saying its already been used (by me) but no game anywhere!

@GraceD96 Same here, doesn’t even say I own it :/

Purchased The Sims 4 Lovestruck, redeemed the code however there is no option to download the game. In the EA app there is an option to pre order the game even though I've paid and redeemed the code. When I click on the Lovestruck add on when I'm in the sims it says I own the game but it needs to be downloaded.

Almost relieved to know that it's not just me. I've never had this issue before when redeeming for an add-on - hopefully they can fix this along with the rest of the bugs and glitches going on in the game.Lovestruck has been nothing but a mess...

Mine is exactly the same ☹️ Pre-Ordered on CD keys so I'm a little worried EA won't honour it!

Redeemed Code, Pressed Download, Nothing Happened

11 Replies

GraceD96
Seasoned Newcomer
12 months ago
@LauSpod87 having the same problem except mine isn't even showing as 'owned'. Tried redeeming the code again but its obviously saying its already been used (by me) but no game anywhere!
ebbe117
Rising Newcomer
12 months ago
@GraceD96 Same here, doesn’t even say I own it :/
alishahutchinso
12 months ago
Purchased The Sims 4 Lovestruck, redeemed the code however there is no option to download the game. In the EA app there is an option to pre order the game even though I've paid and redeemed the code. When I click on the Lovestruck add on when I'm in the sims it says I own the game but it needs to be downloaded.
HannahJayElle
12 months ago
Almost relieved to know that it's not just me. I've never had this issue before when redeeming for an add-on - hopefully they can fix this along with the rest of the bugs and glitches going on in the game.
Lovestruck has been nothing but a mess...
amyc2022
12 months ago
Mine is exactly the same ☹️ Pre-Ordered on CD keys so I'm a little worried EA won't honour it!
jasminleigh
12 months ago
Me too! I've queried it with EA and CD Keys. I even uninstalled and reinstalled the EA App and nothing changed. I ordered 2 other kits at the same time and they have both worked fine, just Lovestruck not working!
kirstye246
12 months ago
Literally exactly the same for me! Really hope this gets sorted asap!
LauSpod87
12 months ago
I went on a help chat and the person says it isn't available until around 6pm UK time, so I'm hoping that after then it will work.
ebbe117
Rising Newcomer
12 months ago
@LauSpod87 Yep, seems they were right! I’ve just downloaded the pack now 🙂
LauSpod87
12 months ago
Yep! It's downloaded. Hooray!