Sims 4 there's a problem with your download

I'm not clear on if you're seeing this message after the EA app opens, or if the app itself isn't opening.  Here is a link to an EA Help thread that might help you clear the app's cache, which I think may fix your issue: How to clear your cache to fix your game download or upload

Note there are two suggestions, one for clearing cache if the app is opening and the second method if it is not.  This is contingent for you being on a windows PC.  If you're on a MAC, I don't know anything about them and suggest you look in the Mac Technical Issues forum to see if there is guidance available.

I'll go through it - thanks.  The EA app opens, but when I try to launch the SIMS4 game it gives me that error message.

Okay so I cleared the cache on the EA app and it still not working.  I still get the same message :( I cannot load / open the game

Hi Boriquakrazy​ 

I'm not sure what to suggest if that did not work.  There is this thread in the PC Technical forum but it looks to be more for steps for a slightly different error: [CURRENT ISSUE] Sims 4 Failed to Launch Game | EA Forums - 12561664  You might be better off to post in that forum for help.  I would suggest you attach a dxdiag for your computer to your report so whoever views it can see if there might be any indication of a computer problem.  There are instructions as to how to do the dxdiag at the bottom of the referenced thread.  I'm sorry it wasn't as simple as clearing the app cache. 

I tried downloading the game from the app worked for a second then said that something is wrong and that i should try after some time and when i tried again it still didn't work.

I also tried purchasing it from the website but when i clicked purchase it's like i didn't click it at all so that also didn't work. 

I literally only bought my PC for this game it makes me mad thinking it wont work.

Guys please help me. I got a new laptop (probook hp) and im on windows 11 and i wanted to download and start a new sims 4 game here (i used to play on my old pc) so i downloaded the ea app and all and came to finally download sims from the app and its not letting me. i press the download button and it says  "Theres a problem with your download. Something went wrong during your download. Give us a few minutes then try again." its literally been like an hour. The other games on the app can be downloaded normally. Only the sims 4 seems to be acting up. What do I do?? I already cleared cache and tried to run app as administrator (Im not sure if I did these right) and it doesnt work. Help me pls!!

hello ive been trying to download the game on my dell laptop for some time now, i cleared the cache, have more than enough space 460gb, and reinstalled the ea app, reset my laptop, and it stills shows me this message when i want o download it. "there is a problem with your download"...

i also asked on reddit and some one said it might be an anti virus issue but i stopped mt antivirus settings and made ea an exception but sill cant download. now is the next day and i went to try again but the free games on the left menu where u can immediatlly download them is gone???

please help me, thankss.

 I've been trying to download The Sims 4 on my PC for a week now but a window keeps popping up saying "something went wrong with the download" and saying that I should try again in a few minutes? i tried reinstalling the EA app and it's still the same problem... i have plenty of free space so it isn't a space problem and i've tried downloading other games from the app and i can download them just fine so it's only a the sims 4 problem