Sims 4 there's a problem with your download

I should mention, i definitely have enough gigs to download. I at least know that much about technology!

I have not played the Sims in a couple of years and now have a newer Mac, I was able to download the EA app without issue, as well as log in to my account and view my game and expansion pack. However, when I attempt to download the game, it pauses the download after a few seconds and says "Download Error." I have already cleared the cache, and no change. Has anybody experienced something like this before? I am wondering if it is because I haven't accessed the game in a few years, if it is because I am now living in a different country with my only wifi access being a hotspot, or if it is because I changed laptops. I am very technologically illiterate, if somebody has a potential resolution for me that would be much appreciated!

I keep getting the "There's a problem with your download" error when I try to download the new Jan 14th update. I restarted my computer, cleared my EA app cache multiple times, took my mods out of my mods folder, reinstalled the EA app, and nothing has worked. I came here to see if anyone had found any solutions already but all I see is a lot of people running into the same issues years ago on different devices. I am on a Macbook Pro 2023 with the M3 Pro chip.

hello all as of the beginning of November ive been having a problem with downloading an update for the sims 4 I want to start by saying I'm on the m1 MacBook Pro if that means anything lol so the update would start and then stop after about 10 seconds giving me the error message below ive tried updating my computer software clearing the ea app cache repairing the game [this had the same effect as just trying to download the update] at the request of ea support I deleted and redownloaded the ea app twice which did nothing then also at their request I deleted the game and now I'm stuck not being able to download it as it does the exact same thing as the update and repairing the game neither of which will download ea also marked our last chat as having no fix for my issue and ended our chat so here I am on my last straw lol can anyone help?

When I try to download the new update it gets to 30% and then says "download error", it gives me the same error message when I cancel the update and attempt to repair the game. It makes it to 30% before saying "download error". I've cleared my cache more than once and restarted the app and my entire mac and nothing is working. Anyone have the same issue and/or know how to fix it? Thx

ChristinaG8003 wrote:

I tried this twice but it still hasn’t worked😭

Where did you purchase the affected packs from? Was it through Origin/EA App or was it Epic or Steam or somewhere else?

Still waiting on you confirming how much space you have on your Mac.

I tried this twice but it still hasn’t worked😭

ChristinaG8003 wrote:

Also it’s not a space issue on my MAC, I’ve already checked. 

How much space is available on your Mac?

Just clearing the cache using the recovery tool isn't always enough, do a complete clean up of all EA App files and folders, trash the app and re-download and install it - https://bluebellflora.com/2024/04/04/ea-app-recovery-for-mac-reset-ea-app-by-clearing-cache-and-other-files-manually/