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Stoneboden's avatar
Stoneboden
3 years ago
Solved

Sims 4 unavailable

When I try to play sims 4 it says it’s unavailable in the EA game page. I spoke to someone a few day’s ago and they said it was a issue with the game and it should be working again soon but it’s s...
bug
mac
pc
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    @Stoneboden 

    Did you ever previously own the game through Steam, or have your EA account linked with Steam?

    The base game is now free to play, so you can link your Steam account to your EA account, and download the base game in Steam to play that way to get this error cleared up. If you run into any troubles with this, please let me know! 

Stoneboden's avatar
Stoneboden
3 years ago

We tried those and they didn’t work.

On the EA app it says the Sims 4 is running though steam but it was brought on EA not though steam, could this be the problem?

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

@Stoneboden 

Did you ever previously own the game through Steam, or have your EA account linked with Steam?

The base game is now free to play, so you can link your Steam account to your EA account, and download the base game in Steam to play that way to get this error cleared up. If you run into any troubles with this, please let me know! 

  • Stoneboden's avatar
    Stoneboden
    3 years ago

    I didn’t have a steam account linked to EA but we have done that last night and it worked. Thank you for your help.

    • EA_Solaire's avatar
      EA_Solaire
      Icon for Community Manager rankCommunity Manager
      3 years ago

      @Stoneboden 

      Glad to hear you can play again, thanks for this update 🙂

      If any other issues pop up for you, don't hesitate to let us know! 

      • AryBear13's avatar
        AryBear13
        3 years ago

        I am having the same issue as @Stoneboden and tried everything you told them to do and nothing, STILL cannot play Sims 4..very frustrating. I don't know what else to do. I did not buy the Sims 4 through Steam or EA. But..I did download on Steam when you told them to link their accounts. I was able to link the accounts with the free download through Steam and still nothing. Very frustrating as I have a lot of packs as well.

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