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ddewashish's avatar
ddewashish
4 years ago
Solved

There's a problem with your account

Hi,

I have my xbox live account linked to ea. And also have active subscription to EA Play (from xbox subscription). I can login and see on browser that everything is ok.

However when try to login on ea desktop. After entering credential, I get "Something went wrong. There's a problem with your account". I tried below things

  1. Repair EA Desktop app
  2. Clear cache
  3. Uninstall and reinstall app
  4. Running as administrator
  5. Compatibility mode. As I am running in windows 11. I see there are some threads saying that EA desktop is beta and not compatible with Windows 11. But it was running before.
  6. Unlink and relink the account. Now I can not unlink anymore
  7. Used another EA account and tried login. But same error. So not related to my specific account.

Now not sure what to do now.

A help will be greatly appreciated.

bug
mac
pc
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @ddewashish can you check if an anti-virus or firewall on the device may be interfering with EA Desktop? Also, you can try to Untick the options in LAN Settings

30 Replies

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  • AuddieD's avatar
    AuddieD
    3 years ago

    This thing is complete and total garbage. I logged into here with the same credentials and there is nothing wrong with my account but on that garbage app... I have tried all the poodle jumping hoops listed here and I still can't log in. This thing is nowhere ready to replace Origin.

  • 6e99cc8a7e801df's avatar
    6e99cc8a7e801df
    3 years ago

    I was connected to a VPN and after I saw your comment, I disconnected and it worked. THANK YOU!!!! 🙂

  • aghyad1_HD's avatar
    aghyad1_HD
    3 years ago
    @EA_Illium guys i have the same issue i tried everything disconnect vpn turn the firewall off what should i do ?
  • tidalnoki's avatar
    tidalnoki
    3 years ago

    can you tell me how to fix this ive been trying for hours but i cant seem to do it correctly.

  • Dexter112912's avatar
    Dexter112912
    3 years ago

    yeah I had the same problem with the sims 4 i tried for days every method even getting rid of my firewall and anti virus nothing worked plz fix this.

  • yuyuo_23's avatar
    yuyuo_23
    3 years ago

    maybe you forgot to update the ea like i did so go into the ea files and update it thats what i did and it worked 

  • Maggiemax10's avatar
    Maggiemax10
    3 years ago

    I'm continuing to have this problem. I've tried everything that has been suggested and it still won't work. I can sign into my account on the website but not in the actual app.

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