Hi,I have my xbox live account linked to ea. And also have active subscription to EA Play (from xbox subscription). I can login and see on browser that everything is ok.However when try to login on ea desktop. After entering credential, I get "Something went wrong. There's a problem with your account". I tried below thingsRepair EA Desktop appClear cacheUninstall and reinstall appRunning as administratorCompatibility mode. As I am running in windows 11. I see there are some threads saying that EA desktop is beta and not compatible with Windows 11. But it was running before.Unlink and relink the account. Now I can not unlink anymoreUsed another EA account and tried login. But same error. So not related to my specific account.Now not sure what to do now.A help will be greatly appreciated.

Hey @ddewashish can you check if an anti-virus or firewall on the device may be interfering with EA Desktop? Also, you can try to Untick the options in LAN Settings

There's a problem with your account

30 Replies

EA_Illium
EA Staff (Retired)
4 years ago
Hey @ddewashish can you check if an anti-virus or firewall on the device may be interfering with EA Desktop? Also, you can try to Untick the options in LAN Settings
ddewashish
4 years ago
@EA_Illium Thanks. McAfee Firewall was the issue. But I believe there should be a better way than this. Given this app is still in beta, this would be corrected in future.
booatticus89
3 years ago
I see that you have fixed the issue but i wanted to add that this can also happen if the user is connected to a VPN.
N4sh_ZA
3 years ago
For anyone wondering. I just had this same issue.
It's because Windows 11 doesn't automatically add EA Play and the EALocalHostSvc to the firewall exception list.

Very random cause I was just playing on EA last night.
You need to manually add these two exe's to your firewall exception list and restart the app. Worked for me:
EADesktop.exe
EALocalHostSvc.exe
RopiesRL
3 years ago
@booatticus89 This was my issue. Thank you so much Chad
QingYu1011
3 years ago
@N4sh_ZA can u explain specifically how to do this? cause their method don't work for me.
QingYu1011
3 years ago
Is there any other way of solving this problem? Because I am having this problem and have tried the methods you mentioned but they are not working.
smorgler
3 years ago
I haven't found a way to fix it yet either. I'm having problems launching Battlefield 1 through Steam and I've tried everything to no avail. EA app is horrible..
juontaja
3 years ago
@smorgler Having the same problem
DeGruune99
3 years ago
@ddewashishTry to start the ea app as administrator instead of the normal way, that was the way to go for me.