I have the same issue with Red Alert 3. I tried to reinstall the game from DVD and that was unsuccessful. When I tried to install it from the app again the said it needed to be updated. At that point it displayed the DVD key which was exactly the key for my copy. After selectin update the app indicated that I did not own the software. Which I obviously do. EA you need to fix this. Fix the app so that it recognizes that the game is owned.
Yeah this is complete crap and illegal by EA. Who have always hated gamers after the 2010s, plus even more after the china company Tencent bought into EA. I still have my game key from my purchase. Let see how much support wants to try and deny my purchase.
Yes. I am having the same exact problem. They broke it. Might as well use a repack copy of the game. You do own it. It is not your fault that they are not honoring the agreement and letting you install the game.
