Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) Today
Summarize your bug In the description
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? by knowing
What happens when the bug occurs? cant play
What do you expect to see? results
EA Will not allow me to play 2 games I have downloaded, here is scenario.
1. Went to Xbox live and got the game pass
2. Got ea play and got my accounts linked
3. Downloaded 2 games on Ea play
4. Got to play them on the same day
5. next day I no longer have access to the game and I have to re-download the games
6. I have the games downloaded in my folder.
What can I do to fix this issue before I uninstall EA forever.
I have this problem as well. Chatted with EA support today and they just told me to follow the Fifa twitter account for resolution. At least it was better than yesterday when I was told to instead just pay full price for the game through Origin instead despite the active Game Pass subscription.
For what it's worth I've tried processes suggested elsewhere including:
1. Running App Recovery
2. Uninstalling EA
3. Uninstalling Origin
4. Uninstalling Xbox
5. Launched from file system
6. Changing UAC to the most permissive
7. Restarted my computer
I've done all of these in various combinations multiple times with no solution.
I have also done the uninstall re-install type for EA and Xbox and it didnt resolve my issue. I definitely know that one of the issues is that EA/XBOX do not know where the game is installed, I just need a worker at EA to tell me how to fix that, When you download a game on EA the default for me is on my SSD and I have it downloaded to my HDD, so I need someone to tell me how to re-write the path cause EA play is not good on its own to do it.
Update:
Moved the game location to the EA default location in the folders and it changed nothing, still waiting for EA to help us and its been 2 days... let's see how long it takes.
