Forum Discussion
196 Replies
- EA_Darko4 years ago
Community Manager
Hey all, the team are aware of the issue and working on it.
As the EA App is still in beta things like this can pop up and while it's not ideal at least the workaround works.
Darko I recently subscribed to xbox game pass and downloaded Plants vs Zombies Garden Warfare 2 on EA desktop. After a week from downloading the game (today) and 12 hours of playtime the EA app is asking me to download the game again even if i arleady had it downloaded. I arleady tried a couple of solutions that I found on the internet (including https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-asking-to-download-already-installed-and-played-games/m-p/10387528/highlight/true#M3463 ) but none of them worked. My friend is having the same issue with the same game and we would both appreciate any help.
- Ancient_Rasppil4 years agoSeasoned Vanguard
Hello, I would like suggest you to try following:
https://help.ea.com/en/help/ea/ea-desktop/troubleshoot-game-download-install-load-issues/I hope that article will help you. 🙂
- EA_Leeuw4 years ago
Community Manager
- EA_Leeuw4 years ago
Community Manager
Hey @Poobah_Goatz,
Thanks for the report.
This is indeed something that our teams are actively investigating.
Unfortunately there doesn't seem to be a workaround for the issue at the moment.
To help the teams with their investigation, would it maybe be possible for you to provide an EA Desktop Error report? See here for a how-to: https://help.ea.com/in/help/ea/ea-desktop/run-error-report. - EA_Leeuw4 years ago
Community Manager
Hey @Budgie7455880,
Thanks for the report.
Is it possible that you previously installed the games that suddenly require to be re-downloaded onto a different internal HDD, other than the C drive? OK I fixed the issue
basically I had to download the game again lmaodidnt lose any progress/data
suprised I didnt think about it beforeSame here. If you have any luck, please let me know.
- EA_Leeuw4 years ago
Community Manager
@sebaqus2137, ah alright, glad to hear that the issue has been fixed! 🙂 I wouldn't say that this is fixing the issue. I have 3 such games, and no more space to download them again.
Moreover, it takes a lot of time to download a game!
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