Hey everyone, We're aware of a problem with the EA app for Mac, which results in the 'Something went wrong. An unknown error occurred' error when trying to download and install Sims 3 and 4 DLC (like Packs and Kits) onto an external or internal drive. This error mostly seems to happen to those using macOS Ventura (13) or later. But if you're using macOS Catalina (10.15), Big Sur (11), or Monterey (12), you might not have this problem.Click HERE to find out which macOS your Mac is using. Screenshot of the error: Source: bluebellflora.com Our EA app team is working on fixing this. However, for now, there's a way around it. Workaround: Open System Settings (choose the Apple menu > System Settings) > Privacy & Security > Full Disk AccessSource: bluebellflora.comImage of how to open the Security & Privacy settings on some older macOS systems (click on "Spoiler" to reveal image): Spoiler (Highlight to read)Source: Avast.comSource: Avast.com Click the toggle next to the EA app (and your Sims game) to enable Full Disk Access. If you have the EA app open, you will be prompted to Quit and Reopen the EA app, this is okay.Source: BluebellfloraNOTE: If you do not see the EA app or your Sims game in this list, click the little + in the bottom-left corner and add them. You should now be able to download all your DLC without issues, and they will show up in a Sims 3 or 4 DLC folder.

Go to system settings, privacy & security, full disk access, and turn it on for the EA app. I had the same issue as you and this worked for me and many others.

@RadimGamer Ok, I had the same problem too. The problem is EA App not having Full Disk Access in System Settings > Privacy & Security. Enable it, quit and reopen EA App and you will be able to download all your DLC 🙂

That seemed to fix it!! They are downloading! I hope everything runs smoothly. Thank you sooo much @Bluebellflora you are a life saver!

hi, I just downloaded the app and I even gave both my game and the ea app full access yet it still won't let me update my sims game.

@Bluebellflora Alright then, I should try it soon. I already did it alternatively with a shortcut in Application folder so it is working that way too. Could be solution too.

[WORKAROUND] "An unknown error occurred" while downloading DLC on EA app for Mac

61 Replies

RadimGamer
Seasoned Novice
2 years ago
Hi,
yesterday I got a window pop-up in Origin to migrate to EA App. After that The Sims 4 does not load and stuck at loading screen. I run my games from external HDD through Thunderbolt 4 which is worked always fine in Origin!
I found out that after uninstallation of whole TS4 and packs and downloading it again, I can download and install base game to external HDD and it's working but when I try to download expansions, error message occurs in EA App.
Thank you for fixing this!
Bluebellflora
Hero+
2 years ago
@RadimGamer

I'm testing it now. I really hope this isn't an issue... ☹️
Bluebellflora
Hero+
2 years ago
@RadimGamer

Ok, I had the same problem too. The problem is EA App not having Full Disk Access in System Settings > Privacy & Security. Enable it, quit and reopen EA App and you will be able to download all your DLC 🙂
buffybrody0000
2 years ago
sims 4 and sims 3. OK back please free of charge because me and my dad are upset you guys are doing this to us we want theme back and the others are free of charge too please
RadimGamer
Seasoned Novice
2 years ago
@Bluebellflora Alright then, I should try it soon. I already did it alternatively with a shortcut in Application folder so it is working that way too. Could be solution too.
drisko_beats
2 years ago
Hello! I have been having a lot of trouble with the sims since I had to switch from Origin to the EA app. So before I was playing the Sims 4 on an external drive (Seagate Backup Plus 500GB) with the few packs I had, and had no problem. The game and the folder with the packs were installed on my hard drive. At one point I uninstalled the game and then downloaded it again (I think I had an issue with mods or something, I cannot remember the exact reason) and the packs couldn't download on my drive. Now I switched to the EA app and bought more packs because of the nice deals, and once again I can download the base game on my hard drive, but I cannot download the packs. Whenever I try I get a message that an unknown error has occurred. I have tried to clear the cache and other things that EA recommends. I have another hard drive and have tried to download them on it and it still doesn't work and I simply do not have the space to install everything on my computer. Any advice and help will be appreciated.
Bluebellflora
Hero+
2 years ago
@drisko_beats

See the solution above and give EA App Full Disk Access.
drisko_beats
2 years ago
That seemed to fix it!! They are downloading! I hope everything runs smoothly. Thank you sooo much @Bluebellflora you are a life saver!
Maggs2304
2 years ago
Hello,
I tried to launch via Origin yesterday, but the app forced me to download the EA app. Fine, I didn't really want the change, but I did it.
Except now, my game doesn't work, and I tried to "repair" but it doesn't download properly. I think the base game was downloaded, but every pack and the legacy version don't want to download. It says "Something went wrong. Try again later". Which I did, I also restarted the app, and nothing changed.
Thank you for your help
Bluebellflora
Hero+
2 years ago
@Maggs2304

Merged into the master thread. Check EA App has Full Disk Access in System Settings > Privacy & Security (see opening post).