Wrong Battlefield 2042 edition in EA App

Question

Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Download GameWhen did this happen? (dd.mm.yy hh:mm) 09.12.22Summarize your bug EA App displays wrong edition of Battlefield 2042. I preordered the Gold Edition, canceled it and then bought the Standard Edition. My collection in the EA App says that I own the Gold Edition, which is wrong and therefore prevents me from downloading it.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Check imagesWhat happens when the bug occurs? Download errorWhat do you expect to see? Correct version of BF2042 in my EA App collection‌The problem only occurs on Battlefield 2042, every other game is fine.I tried every single troubleshooting thing there is, it's an account related issue.I know that I'm not the only one having this issue, so please just take a good look and fix it!And yes, support told me to post here

ea_darko · Answer

Hey&nbsp;@EcstasyOfG0ld&nbsp;for issues such as this you will need to speak with&nbsp;one of our phone or chat support advisers who will be able to open up your account with you and advise you further.&nbsp;
You can contact our live support at&nbsp;help.ea.com.&nbsp;&nbsp;
To&nbsp; speak with a phone or chat adviser:
Click on your product&nbsp;
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or call

Darko

ecstasyofg0ld · Answer

@EA_Darko&nbsp; I already contacted support and the guy told me that he can't fix it. That's why I'm posting it here.I also know for a fact that this problem is fixable, e. g. this guy here had the exact same problem https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-App-Desktop-BF2042-ultimate-edition-NOT-OK-Origin-BF2042-gold/td-p/12078280

ea_darko · Answer

Hey&nbsp;@EcstasyOfG0ld&nbsp;we are not able to assist with account related issues like this on AHQ, you will need to speak with our live support for issues like this.Darko&nbsp;

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Wrong Battlefield 2042 edition in EA App

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