Forum Discussion

Rising Novice

3 months ago

Unable to install Dead Space 3

What purpose does the forum or any "support" entity of EA even serve? In the information age, you cant get prompt responses on game-specific forums here, and of all the threads I have read in this area, the community managers basically say "there is nothing we can do." Why even run the things if you are either hamstrung into being unable to do anything, or are fundamentally unwilling to provide any help?

(CM EA_Lanna: Edited to update thread title to focus question succinctly.)

dead space 3

discussion

technical issues

14 Replies

GorgutzWaaagh
Rising Novice
2 months ago
Well the support site links directly to this forum, so I fail to see the distinction. The support site is exclusively an AI that directs you away from the support site. If its EA's prerogative to delegate support back to community managers, id encourage you all to just quit so that at least the entire structure collapses.
EA_Darko
Community Manager
2 months ago
I think you are confusing a support site with a community site GorgutzWaaagh.

Direct 121 support is provided by our live support

On the forums we are community driven, it's about creating a space where players can help players and there's also a number of us CMs here to help where and when we can.

We cannot get to every post but we try to get to as many as possible and support where we can.

Darko