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damiankthompson's avatar
damiankthompson
Seasoned Newcomer
2 days ago

2 step verification not recieving email.

So I've been trying to get access to my EA account to link it to my Steam so I can play on that instead of the EA app. I have all my usernames and passwords, but for some reason, it always asks for a 2-step verification to my email, which I still have access to. I can't find the email anywhere. I have read all the articles its not in my spam or junk, I haven't blocked the account its just not there.

Anyone got ideas?

accessibility
account info
account linking
discussion
ea help
login issue

2 Replies

  • damiankthompson's avatar
    damiankthompson
    Seasoned Newcomer
    1 day ago

    I have done this and it only shows verification codes I have received from last year. The account isn't blocked, and I haven't changed the email at all.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi, sorry to hear you’re stuck at the verification email step. Could you try going to Settings > Junk Mail in your email account and adding EA@e.ea.com as a safe sender? Please let me know whether that helps. Thanks.

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