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40md1yb1asl4's avatar
40md1yb1asl4
New Novice
24 days ago
Solved

Account Disabled - no response from EA

I'm a complete novice. At 40 plus age bought my first Playstation a week ago and installed F1 24 bought officially via Amazon. In 3 days the account got disabled without any reason or notice. It's a ...
account info
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ea help
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  • ElliotLH's avatar
    ElliotLH
    23 days ago

    Hi 40md1yb1asl4,

    A disabled account isn't necessarily the same as a banned account, so you may not actually be banned. Do any messages appear when you try to play F1? They might have some further information that'll help work out what's going on. 

    Also, you might want to check your ban history by logging into your EA account and viewing "My Ban History". Not all bans appear there, but usually, it's a good indicator if nothing appears there. However, in case it helps you at all, I've included a link to the guide containing the appeals process in case it comes in handy. 

    Get information about EA Account locks, bans, and suspensions

40md1yb1asl4's avatar
40md1yb1asl4
New Novice
22 days ago

The EA Team is really unhelpful. They just said I violated Terms of Sale and / or User agreement, without saying what exactly I did wrong. I registered my Playstation first to a gmail ID. Then when installing F1, my EA account was created using a non gmail ID. Could this have caused issue? Though I don't see why. What should matter is that the PlayStation is an authorised device and the Disc installation was also done on that authorized device, the disc itself was new. I will never buy anything from EA. Had heard good words about their games, didn't know it will end up like this.

ElliotLH's avatar
ElliotLH
Hero+
22 days ago

I don't think using a non-Gmail account would have been a factor - I use an old Hotmail email address for mine, for example. They unfortunately won't be exact with the reason, and as they're citing both the Terms of Service and Terms of Sale it's quite broad and covers everything from using exploits to chargebacks.  

While I don't know if it is the case, it could be that the purchase on Amazon was handled by a marketplace seller who was offering unofficial codes (the receipt should confirm who the seller actually was). However, just to be clear, that is a complete guess and may not be the case at all.  

I'm really sorry, but all you can do in this case is to collect as much information as possible and try appealing again. Generally speaking, there are usually three appeals allowed before they will no longer investigate. 

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