My account was hacked and my email address was changed. I opened a case through EA Help but it doesn't appear in my cases section. I checked the forum and there are others who have the same problem. I can't change my email because of two-factor authentication. I can only access my account when I enter the game through Steam. How can I change my email?
I tried opening cases many times but none of them showed up.
Community ManagerAre you using a Chrome browser? If not, try that. Also, if you're on a mobile device, put the browser in desktop mode.
I am using chrome browser. I opened case many times. It did not appear in my case section.
Community ManagerWere you logged in when opening the case? Did you get a notification saying the case was submitted?
Yes, I am logged in. I am receiving notification that the case has been received.
Community ManagerIs that the same email that you are logged into these forums with? If not, you may want to log in with both accounts to see which account the case is opened on.
