account linked to xbox banned and appeal has still no response!

I have this case number 219395062 that was initially created on august 14th, it is september 8th and I still havent gotten a single email from the tos team regarding details about this ban. Im not sure what caused it and im 100% positive i didnt do anything to break tos. I had trouble resetting password and credentials for this account for the bf6 beta as it seems many others have had as well where my account was showing some @disabled.ea.com email address, at the time chat queues for support were so long i couldnt get in touch with anyone. so i found a workaround of logging into ea via my Xbox single sign on, this allowed me to reset my account email and password and i was able to play the beta! but once the first weekend was over the account was banned without explanation and when i view the penalties on this account they just say “you broke a rule” it has been well past the 10 days to get a response on appeals so now im here making some noise. i know yall on the forums cant do anything about this but i want you to know i have already exhausted all avenues and options and still have not heard anything back. i have spent hundreds over the years on ea games and now am unable to ever play them again on xbox. what a shame! yall really need to do better

i have created several appeals and cases and chats all to no avail, support chatters all tell me the tos team needs to respond well they never do! i feel like im screaming into the void! i just want my account back this was 100% banned in error