Forum Discussion

OVOBobby's avatar
OVOBobby
Seasoned Newcomer
3 days ago
Solved

Can’t speak to a real person on an Account ban

My account was banned for no apparent reason. I don’t use game chat. I don’t write in game chat. As of late I have only played Battlefield 6 on a PS5 while in a discord voice chat with friends. My ac...
accessibility
advice
discussion
ea help
feedback
login issue
  • EA_Darko's avatar
    EA_Darko
    3 days ago

    Hey OVOBobby​ when it comes to appealing a ban all appeals are done by following the steps in this help article

    Our live support team cannot help with anything ban or suspension-related. This would be why you are unable to create a live support case with the team to discuss it.

    Just so you know, all appeals are independently investigated by a member of the team and if you have had multiple appeals declined, then this would mean that they found evidence to support the ban.

    We are not able to assist with issues ike this here, the best thing I can recommend is to gather as much info as you can and appeal again.

    Darko

OVOBobby's avatar
OVOBobby
Seasoned Newcomer
3 days ago

This is sadly what I expected. Customer service saying theres legit no way to interact with a real human pertaining to a permanent ban. This is ridiculous because the assumption should not be that there is “evidence” to support the ban. Again i don't write in chat or talk in game chat so how can i have broken the terms of service? It’s despicable that as a loyal customer & gamer that forum support has no way to connect me to a person. That article you included doesn’t actually help me. Normally a solution actually solves the issue at hand but i guess to you it just matters that you marked your answer as a “solution”. This is a shame.  

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 days ago

Hey OVOBobby​ as I said in my last post, the only way to appeal a ban is by following the info in the link I shared. 

If you have appealed a ban and the team has denied it, then this means that they found evidence that supports the ban.

The solution in cases like this is to open an appeal with the team by following the information in the ban appeal help article.

If our team denies your appeal, then there is nothing we can do to change this.

Darko

 

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 1 hour ago
4,323 Posts

Recent Discussions