Forum Discussion

sniperassassin37's avatar
sniperassassin37
Seasoned Rookie
8 days ago
Solved

Cant link Playstation account due to old email

Apparently when i changed my Playstation email to the one ive been using for literally 12 years now, it never updated to the new email and to make it worse the old email was my sisters email and its a aim email which aim is shutdown now. The support is no help with these ridiculous wait times and absolute horrendous support ui. If anybody knows any information on how to directly contact EA support either via emal or phone please let me know. I need to speak to a REAL customer service agent.

account info
account linking
advice
ea help
login issue
  • sniperassassin37's avatar
    sniperassassin37
    2 days ago

    Guys i got in touch with EA help. Unfortunately i had to wait a long time but good news i got my account updated. You will need to verify your account via past transactions and last 4 digits on the card associated with the purchase, if you have Playstation you can log in and see what purchases you made that are associated with EA, i bought a free apex legends pack and verified it that way. It did take about an hour after being connected but patience is the only advice. Just sit and wait to be connected, it sucks but if you want your account back that is the only way to do it. Hope this helps guys!!

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  • Tech8012's avatar
    Tech8012
    Rising Novice
    5 days ago

    Same here, only difference is my account has been disabled for long period of inactivity. So when downloading the game, I was prompt to a QR code and decided to create new account using same info but now I can't link accounts because the old one is disable under my PSN. I checked my case and it was submitted around 12pm, notice I got connected to an agent at 5pm, then closed my case for no response. How can they expect us to be sitting waiting for chat agent for 5hrs and close the case after 3m,  hahaha. I resumed my case at 9pm and connected with an  agent at 4am the following day and of course I'm asleep. Hopefully 3rd time is the charm, still waiting....

  • sniperassassin37's avatar
    sniperassassin37
    Seasoned Rookie
    2 days ago

    Guys i got in touch with EA help. Unfortunately i had to wait a long time but good news i got my account updated. You will need to verify your account via past transactions and last 4 digits on the card associated with the purchase, if you have Playstation you can log in and see what purchases you made that are associated with EA, i bought a free apex legends pack and verified it that way. It did take about an hour after being connected but patience is the only advice. Just sit and wait to be connected, it sucks but if you want your account back that is the only way to do it. Hope this helps guys!!

  • stabthe's avatar
    stabthe
    Rising Novice
    2 days ago

    All the did was send me a tutorial via email on how to redeem my code lmaooo 

  • SleepFighterz's avatar
    SleepFighterz
    Seasoned Newcomer
    10 hours ago

    Glad you got it fixed.. did they carry through with your case through emailing? I've submitted tickets but they never responded or show as an open case..

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