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Hawaiinbum's avatar
Hawaiinbum
Rising Newcomer
2 days ago

Can't Unlink my xbox account from old EA account.

Ive been trying to unlink my xbox account from an old EA account I honestly have no recollection of creating 15+ years ago. Ive tried to contact EA to solve this before and essentially have been ignored. Its essentially forced me to not engage with any EA games for a few years now, back to like BF1 days a decade ago now. 

Ideally id be able to live chat with someone to solve this issue so I can enjoy the BF6 beta coming up. But every time I try to contact EA Support through email they just ignore me and never respond which seems sort of insane. I keep seeing people insist there is a live chat option but I can't seem to find it anywhere, only ways to send another ticket to get ignored. Is there anyway to talk to an actual person to get this fixed? I know it can be done, a friend of mine a year or so ago was somehow able to contact via phone and got them to change it after pleading for several hours. 

Any help would appreciated!

account linking
ea help

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hi there, the screenshot you've shared shows that your EA account is disabled. You can try to re-enable the EA account by resetting its password: https://help.ea.com/en/articles/ea-account/reset-expired-password/ If you can't reset the password, you will need to contact EA Help. The chat option is available depending on the topic selected. If you select that you need help to update your EA account, you should get the option to start a chat. Let me know if you have any questions. 

  • Hawaiinbum's avatar
    Hawaiinbum
    Rising Newcomer
    7 hours ago

    I’d gladly try to reset the old account but literally have no idea what the hell the email I used is. I’ve never made an email address starting with 33 like it says in the screenshot. So not even sure where to start on that front. 

    Also I just did what you said and went to the update EA account tab on the help site and there is still no chat option. No idea if I’m just looking in the wrong spot or im crazy lol. 

     

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