EA Account compromized, EA Help doesn't help
I have an active Xbox account and games purchased via Xbox / Microsoft store. Xbox account is linked to some EA Account. Everything was fine until recently. Few weeks ago when I log-in Battlefield...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerThank you for sharing all of that. It helps get up to speed with things.
I provide all my emails, invoices, purchase confirmations, IP addresses etc., but EA Help refuse to change anything in the compromised account.
From this part here it sounds like you're describing trying to verify the account. You do need to pass that step before the support team can make any changes to the EA account you're reaching out about. They can't move forward with the case before being sure you are the original EA account owner.
In our EA Help guide, it recommends:
Make sure to have the following information ready.
- The email address you used to make your EA Account.
- Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
- Any invoice numbers from games you’ve bought from our store or product codes for your games.
- If you’re trying to get back into a mobile game, have your mobile game’s ID ready.
I'd add, make sure the invoices are for purchases made from the EA app, or Origin Store, from that EA account. and not the Microsoft account.
- EA_Lanna
