EA Account Locked. HELP!
Hello! I wanted to share this on the forum to see if anyone else had a similar experience or could offer some advice for my current situation. Since 2016, when the EA account was made, I have been us...
Forum Discussion
EA_Darko
Community Manager
Community ManagerSorry to hear that 555eedc6h4z6 but if our live support team are unable to assist you in gaining access to the account then there would be nothing that we can do on the forums to change this.
The best thing I can recommend is to gather as much additional info as possible and take a look at this help article.
Darko
Hello and thank you for your response!
I suppose the difficulty I am having with this is that one of the support lines told me that NONE of the information I am providing them is correct. I know this cannot be true because I have the account email, password, name, and access to other linked accounts.
I understand that some of the information may be false, but I am digging into a 10 year old account made by my mother who I no longer have contact with. I have to think some of the information I am providing aligns with the other account and warrants some grace.
If there really is nothing to be done its such a shame to lose years of progress on hundreds of dollars worth of games. I hate to beat a dead horse here but this is something I am decently commited to keep fighting seeing as though I have been a long time customer of EA.
- EA_Darko
We are not able to discuss account info with you 555eedc6h4z6 and our team cannot go into detail about it either.
All I can do is recommend that you grab as much additional info as possible and speak with our team again.
Darko