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Gubugames1's avatar
Gubugames1
Rising Newcomer
2 days ago

EA account not linking to Xbox- KWS not working

My xbox gamertag was associated with an underage account. the account verification process from KWS is not working so basically the gamertag became useless. I created a new EA account and changed the Xbox account's gamertag to be an adult account thinking that this will solve it but that did not work either. EA is not letting me link to the old account even though the tag has been updated.

EA chat says there is an issue with child account verificiation and there is nothing they can do until that is resolved. any information?

accessibility
account linking
discussion
ea help
login issue

2 Replies

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  • Gubugames1's avatar
    Gubugames1
    Rising Newcomer
    2 days ago

    i was told by the person on the chat to post this here and just until they figure it out

  • ElliotLH's avatar
    ElliotLH
    Hero+
    2 days ago

    Hi Gubugames1,

    First of all, just so you know, nobody on the forums can amend account details. Unfortunately, only EA Help can do that. Ultimately, you may need to contact them again about this problem. 

    It sounds to me like your child account will be the issue here as it is potentially still linked. It may be possible to resolve if the person who owns the parent account contacts EA Help, but I don't know enough about the situation to say with any degree of certainty if this is the case. 

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