EA Help, Not Helpful.
EA help is entirely useless. It depends on an automated system that monitors very specific questions. I've shown multiple screenshots that only the account owner can get as well as info from linked a...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHey Reisdrake,
they cant tell you what question was wrong for ''Security'' reasons
"Security" reasons can sound a bit vague, so I'll do my best to expand on that.
Our advisors follow strict account verification procedures to protect our players from scam artists and thieves who attempt to use support cases to steal other people's accounts. Bad actors try this by guessing the account information, partnered with social engineering tactics to gain access to the accounts. We won't let that happen!
Protecting our players' accounts is paramount, so our advisors need to be vigilant and adhere to very strict verification perimeters. This includes not revealing which details were correct and which ones were wrong, as that type of feedback can help bad actors learn what information is a match and what information they need to change.
We know it's frustrating to hit this wall when you're a legitimate player who can't remember your account information. And I feel you, it can be tough to recall information from so long ago. If you need the support team's help, the best thing you can do is try to recall the information you've been asked for as accurately as you can, and reach out again.
Our EA Help guide 'How to get back into your EA Account', recommends preparing this information when reaching out to support:
- the original email address on your EA Account
- any usernames that are linked to your EA Account, like your EA ID, Xbox Live Gamertag, or PlayStation™Network Online ID
- any invoice numbers from games you’ve bought through an EA platform, like the EA app, or Origin (depending on how old the account is).
- EA_Lanna
