EA Help will not assist with my missing BF6 items.

As explained in the title, I have been in chats with EA help since last night in regards to trying to acquire my missing Twitch drop/subscription items and 24 XP tokens I was promised for not being able to play for 6 hours on release day due to purchasing on the EA App.

However, in the two tickets I have submitted, #225237590 and #225233479, I have had zero help with my issues before support closed the tickets. I have only been told to restart my game, check my connections, and make sure I am subscribing to streams and not just watching, all of which I have already been doing and have done since before I submitted any tickets.

I am posting here in the hopes that someone can help me either get in touch with a live representative or can fix my issues wholesale, because I am frankly very frustrated with how difficult it has been to do either of these things.

To recap what I am missing despite fulfilling the requirements, it is the Twitch soldier skin for gifting a subscription to a verified BF6 streamer, the dog tag for watching for a certain amount of time, and the 12 career and 12 hardware XP tokens for not being able to play on release day on the EA App. Funnily enough, I do have the other 2 Twitch items, the shotgun and the helicopter skin.

Any help with this would be appreciated. I am attaching images of support chats, proof of acquiring my rewards, and can provide even more proof if necessary. Thank you.