Forum Discussion

xyhmtphkm's avatar
xyhmtphkm
Rising Newcomer
4 days ago

EA support and linking problems

I played pvz2 and now decided to link it, but it sucked. I checked the support page that it may instead help given the player ID. I tried to reach the customer services, but it's only AI with no useful suggestions. Any ways to reach the customer services?

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi there, I'm sorry to hear about your experience. 

    You should be able to reach out to EA Help support via the chatbot. After clicking Contact Us and speaking with the AI agent, you will be asked a few questions about the issue and redirected to the most relevant help page. If there's no available help article to fix the issue, you should be given the option to talk to an advisor. 

    If you're not given the option to speak to an advisor, please let us know where the chatbot redirects you and what information you're sharing with it. 

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