Forum Discussion

lyerla2302's avatar
lyerla2302
Rising Novice
3 months ago

Email I have been using for 15 years no longer exists, how can I replace it

I have an issue where the current email I am using doesn't exist, therefore I can't access anything for two-factor authentication. I can't even change the email to one I use because I need to verify it via two-factor, which I can't do due to the email no longer existing. 

How can I get the email updated if I can't even access my profile settings to get them up to date? I tried using a link to get a case open, but all I get is a 404 error, which doesn't help me at all. How can I get my email up to date to one that I use, if it is even possible?

6 Replies

  • KevvdB96's avatar
    KevvdB96
    Seasoned Newcomer
    3 months ago

    i have the exact same problem.... the support is non existent

  • lyerla2302's avatar
    lyerla2302
    Rising Novice
    3 months ago

    It's frustrating to scroll all the way down and see no "Contact" section, like how am I supposed to do anything about this if there isn't even basic contact info for customer support? 

  • lyerla2302's avatar
    lyerla2302
    Rising Novice
    3 months ago

    keeps asking for a product or a game. I can login into any EA game I got with my PSN with no problem, but there seems to be no option for EA Accounts specifically with the contact forms

  • KevvdB96's avatar
    KevvdB96
    Seasoned Newcomer
    3 months ago

    i just used Battlefield for that question but i've been waiting for a reply for 3 days now so yeah....

  • lyerla2302's avatar
    lyerla2302
    Rising Novice
    3 months ago

    to be more specific, i can sign in with my EA account via my PSN but just cant edit account details on my EA account due to the email issue 

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!3,070 PostsLatest Activity: 10 days ago