Forum Discussion

lyerla2302's avatar
lyerla2302
Rising Novice
5 months ago

Email I have been using for 15 years no longer exists, how can I replace it

I have an issue where the current email I am using doesn't exist, therefore I can't access anything for two-factor authentication. I can't even change the email to one I use because I need to verify it via two-factor, which I can't do due to the email no longer existing. 

How can I get the email updated if I can't even access my profile settings to get them up to date? I tried using a link to get a case open, but all I get is a 404 error, which doesn't help me at all. How can I get my email up to date to one that I use, if it is even possible?

6 Replies

  • KevvdB96's avatar
    KevvdB96
    Seasoned Newcomer
    5 months ago

    i have the exact same problem.... the support is non existent

  • lyerla2302's avatar
    lyerla2302
    Rising Novice
    5 months ago

    It's frustrating to scroll all the way down and see no "Contact" section, like how am I supposed to do anything about this if there isn't even basic contact info for customer support? 

  • lyerla2302's avatar
    lyerla2302
    Rising Novice
    5 months ago

    keeps asking for a product or a game. I can login into any EA game I got with my PSN with no problem, but there seems to be no option for EA Accounts specifically with the contact forms

  • KevvdB96's avatar
    KevvdB96
    Seasoned Newcomer
    5 months ago

    i just used Battlefield for that question but i've been waiting for a reply for 3 days now so yeah....

  • lyerla2302's avatar
    lyerla2302
    Rising Novice
    5 months ago

    to be more specific, i can sign in with my EA account via my PSN but just cant edit account details on my EA account due to the email issue