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HusseinOka's avatar
HusseinOka
Seasoned Newcomer
3 months ago
Solved

got hacked and when i restored the account it was banned

Hey everyone, I just wanted to explain my situation — my FC 26 account was hacked recently, and when I finally recovered it, I found out it had been banned  I’ve already submitted a support ticket e...
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  • EA_Pythia's avatar
    EA_Pythia
    3 months ago

    Hello HusseinOka​,

    this issue should be fixed now - could you please try creating a case again? This time, it should get registered correctly. 

EA_Pythia's avatar
EA_Pythia
Icon for Community Manager rankCommunity Manager
3 months ago

What message exactly are you getting, when you try to submit an appeal? If it's that you should try again in a few hours, that website issue is known and is currently being looked into. We'll let you know once that's fixed, and you can try again to make an appeal case then.

HusseinOka's avatar
HusseinOka
Seasoned Newcomer
3 months ago

 

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hello HusseinOka​,

    this issue should be fixed now - could you please try creating a case again? This time, it should get registered correctly. 

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