I am still missing my EA POINTS 5.000 points

Question

Purchased - 26/2-2026.&nbsp;Bought the new EA 26 TOTY with 5000 points with 70% off. I bought it and game is working but i havent got my 5.000 Points yet Tried to re-install the game.Has been written several times without any answer -And yes has gone through all the steps for checking.&nbsp; I still have an open case, but havent heard anything since my response at feb 28. and then nothing since the auto email response i could answer to from 03-03-2026.. Where is my points&nbsp;

ea_lanna · Answer

Hi Aarhus43​,
Aarhus43 wrote:
Where is my points

I'm not sure. We won't have that level of insight through the EA Forums. For account-specific help, our support team would be able to look into it and discuss it with you after verifying you're the account owner reaching out.
Aarhus43 wrote:
Has been written several times without any answer

The response times vary from the Support team depending on the case. We won't have those insights into your Support cases on EA Forums. If there's no response after a few days or if you're in any way concerned, the case may have fallen through for whatever reason (maybe technical issues, etc), get back in touch with the support team by creating a new case and referencing the case number for the one you're concerned about.
In the meantime, it may help to have the following information ready:

Your EA Account email
The console or platform you play on (PC, PlayStation®, Nintendo Switch™, or Xbox)
Your platform account username
Details about the missing content
How or where you got the content
The approximate date and time you got the content, and when you noticed it was missing
Proof of purchase if you bought the missing content with real money

&nbsp;
Proof of purchase is usually an image of your transaction history and purchase confirmation, which includes info like the product name, purchase date, and your details. For more help, read our guide: 'How to provide proof of purchase'
- EA_Lanna

aarhus43 · Answer

Hi. Mark - i have already given all the information as wished for during email - correspondance ) and also have 2 cases . One is still open :) after i as told to wait 24 to 48 hours :)

Regards

Jesper