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EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
2 days ago

Sorry to hear that your account may have been hacked.

Unfortunately, we’re not able to help with account issues on the forums. Since you can’t log in, please get in touch with our support team using the Contact Us button at the bottom of the EA Help page.

Make sure to have the following information ready.

  • The email address you used to make your EA Account.
  • Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
  • Any invoice numbers from games you’ve bought from our store or product codes for your games.
  • If you’re trying to get back into a mobile game, have your mobile game’s ID ready.

I hope your issue can be resolved soon.

Cpt_Caramelloon's avatar
Cpt_Caramelloon
Seasoned Newcomer
2 days ago

Thank you for your reply. I have already submitted a ticke to EA HELP with my purchase receipt from steam. I will wait for EA Support to revivew my case.

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