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MajStilwell's avatar
MajStilwell
Rising Newcomer
5 months ago

Linking account and unlinking old account

Hi I play battlefield and need for speed on my PlayStation 5 and it says for me to play the game I need to get into my old account but here’s the catch I haven’t had that account in 6 plus years and I’ve deleted the email to it years ago so now I’m trying to unlink that ea games account out of my ps5 but however I cannot because everytime I try to get in contact with EA games support they don’t help me their support services are trash they can’t even email me back I’m asking for a simple help thing here and they can’t even help me I’ve been waiting on the chat thing for 3 days straight and got no one to help me and my only form of communication is my iPhone so I don’t know how to communicate with EA games and play my nfs and my battlefield if I cannot gain access to my own dang account it’s been very disappointing trying to get help and they have a help canter but it’s been garbage 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hi there, I’m really sorry to hear how frustrating this has been. I know the wait times have been long lately, especially with recent beta releases increasing demand, but EA Help is the only way to resolve this, as you don't have access to your email address anymore. 

    To make any changes to your EA account, like unlinking a platform account, you must first pass the account verification process. If the account can’t be verified, support won’t be able to proceed for security reasons.

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