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ROMANS722's avatar
ROMANS722
Seasoned Newcomer
20 days ago
Solved

Lost game progress and can’t get it back

Hi guys I’ve been playing apex since about season three, I’ve spent lots of money and made lots of progress. Today I saw that my account got unlinked from my Xbox I go to sign back in and it complete...
accessibility
account linking
advice
ea help
login issue
  • EA_Darko's avatar
    EA_Darko
    17 days ago

    Hey ROMANS722​ our live support team cannot speed this process up for you.

    All the info around linking and unlinking is here: https://help.ea.com/en/articles/ea-account/unlink-ea-account/

    What are the risks?

    When you unlink a platform account from your EA Account, you can link it to another EA Account, but your game progress won’t transfer over.That means you’ll permanently lose access to: 

    • game progress
    • DLC, expansions, and anything extra you have for your game
    • memberships and subscriptions
    • previous drops and other rewards
    • in-game purchases.

    If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you can still access the account

    Darko

ROMANS722's avatar
ROMANS722
Seasoned Newcomer
18 days ago

No, I was more so hoping that someone has been through the same thing I figured out the problem and i put in a case to see if they could unlink my new ea account I made by accident so I can relink my old one with out waiting the six months 

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
18 days ago

There is no way around the 6 month restriction ROMANS722​, all you can do is wait.

Darko

  • ROMANS722's avatar
    ROMANS722
    Seasoned Newcomer
    18 days ago

    EA_Darko​ Well is there a way I can directly contact support? To see if they could manually unlink them? Also if I link my old ea account to my Xbox will that get me all my stuff back? If I relink those two accounts

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      17 days ago

      Hey ROMANS722​ our live support team cannot speed this process up for you.

      All the info around linking and unlinking is here: https://help.ea.com/en/articles/ea-account/unlink-ea-account/

      What are the risks?

      When you unlink a platform account from your EA Account, you can link it to another EA Account, but your game progress won’t transfer over.That means you’ll permanently lose access to: 

      • game progress
      • DLC, expansions, and anything extra you have for your game
      • memberships and subscriptions
      • previous drops and other rewards
      • in-game purchases.

      If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you can still access the account

      Darko

      • ROMANS722's avatar
        ROMANS722
        Seasoned Newcomer
        12 days ago

        Then can you direct me to the place were I can delete my EA account 

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