My account get stolen and banned.

Question

I stopped playing apex around 2024. My account got stolen and banned till this time I came back to play. Tried to contact with EA but they dont even care! Can't contact with advisor. Please help me with that cause im getting crazy that was sooo expensive account and got banned cause someone fu** with a TOS...&nbsp;

ea_lanna · Answer

Hey SenseiBucket​,&nbsp;
Sorry to hear the EA Help site's acting up for you. It might just need some troubleshooting. Could you try the following steps, please:&nbsp;

If you are on mobile, switch to PC to submit the ticket or vice versa
Clear the browser's cache and cookies, fully close all browser window,s and then try again
Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
It's no harm trying a clean boot to see if you see the same issue after either:&nbsp; https://help.ea.com/en-in/help/faq/how-to-clean-boot-your-pc/

&nbsp;
- EA_Lanna

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My account get stolen and banned.

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