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Wseong945's avatar
Wseong945
Seasoned Newcomer
2 months ago
Solved

My account was blocked by mistake and the email failed to be sent

您好,客户服务。我的账户被误封了,我无法发送电子邮件,希望客服能帮忙处理。我想通过与你的通信来解锁该帐户。上次我玩这个游戏的时候,突然被封禁了,我觉得很奇怪。我一直在正常运营,没有采取任何违法行为。请再次检查。我玩这个游戏很久了,在这个账号上充值了大量的钱买皮肤。我真的很喜欢这个游戏,请让工作人员帮我核实情况并解封账户。我提供了游戏的屏幕截图,请检查。我真的希望我能解封它。谢谢。

8 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello there, if using a translation tool then we'd ask that you copy and paste that translation into your post rather than using attachments to share it.

    Darko

  • Wseong945's avatar
    Wseong945
    Seasoned Newcomer
    2 months ago

    Hello, customer service. My account was blocked by mistake, I can't send email, I hope customer service can help deal with it. I would like to unlock this account by communicating with you. The last time I played this game, it was suddenly banned, which I found strange. I have been operating normally and have done nothing illegal. Please check again. I have been playing this game for a long time and have loaded up a large amount of money on this account to buy skins. I really like this game, please ask the staff to help me verify the situation and unblock the account. I have provided a screenshot of the game, please check. I really wish I could unseal it. thank you.

  • Wseong945's avatar
    Wseong945
    Seasoned Newcomer
    2 months ago

    Official mail can't get through. I don't know why. Can you forward it to APEX reviewers for me? Thank you very much.

     

  • Wseong945's avatar
    Wseong945
    Seasoned Newcomer
    2 months ago

    Attached is the screenshot, which the auditor can see. Please help the auditor to lift the ban.

  • Wseong945's avatar
    Wseong945
    Seasoned Newcomer
    2 months ago

    Hello, Manager. My APEX account was blocked by mistake. However, it cannot be sent through the official email, so please kindly help to contact APEX reviewers in this way. Can you ask them to review the facts and lift the ban?

    The email address of the account is [email removed, EA_Spectre]

    APEX email address: Steam ID: 76561199404206883

  • 没用,我的账号已经被封了半个月了。我没有对作弊做任何事情,我在 2 月 12 日被封禁,我最后一次玩是在 19 号。我什么都没做就被封禁了。

    我申诉过很多次,但都输了,感觉那群人不会看了

     

  • 1755097550's avatar
    1755097550
    Newcomer
    7 days ago

    别你好了,我们中国的玩家根本没办法申诉,一旦提交申诉邮件永远都是转圈圈。 你们如果不想做中国的业务或者不希望赚中国的钱。 请直接退出中国封锁IP。 我们幸幸苦苦完了那么久导致账号莫名其妙被封。 想找你们真是上天无路入地无门,你们真的是太看不起我们中国玩家了。

     

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